Information, reviews and public commentary for US companies

24 Hour Fitness

Rating
0.94335
Web
http://24hourfitness.com
Related
24 hr fitness
Address
12647 Alcosta Blvd, Suite 500
San Ramon, CA
Phone
(925) 543-3100
Twitter IDs
@24hourfitness
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Steven Smith - 10 h 32 m ago

0

Watch Out for 24 Hour Fitness.

We signed up under our son last October. In signing up I did not have my reading glasses.

We were told that the cost would be $29.99 per month with no additional costs.

First month I get charged double. This is for first and last month. We were not advised that this would happen.

Then come January we get charged $49.99 each (2 of us) for an annual fee. Again we were not told about this. When we signed up we were told it would be $29.99 and no more.

Called the customer service line for 24 hour fitness and was advised, in effect, tough luck. It is a contract and we have you. There is nothing you can do.

I advised them they have options. They can refund the amount or I can

1. post this on face book

2. file in small claims court.

They just do not seem to care and they said to go ahead

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Joe - 9 d 5 h ago

1

Pay up you crooks. I just received in the mail of you having to pay up in the class action lawsuit. You thought you were going to get away with 'screwing' your clients. Those clients that paid large amounts up front and a small yearly fee. And don't try recompense your money by not paying janitorial services to clean your filthy bathrooms and locker-rooms on a regular basis. We can continue to report you to the 'Health Department'. They just love to visit your clubs and cite you in violation of the health code each and every time.

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Dulce Garcia - 21 d 17 h ago

Very bad experience with 24 hour fitness my contract ended last month I haven't been using the gym due to high risk pregnancy but I decided to keep paying it to comply with my contract. And today i see a charge and when i called it turns out my membership automatically went to month to month I'm obviously not going to use the gym so I asked for a refund and they just kept telling me that they couldn't its only a $30.00 charge but I find it unfair that I have to pay another month on top of my contract that wasn't even explained well to me. The customer service is awful. I would never recommend this gym to anyone.

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Anna Rios - 11 d 10 h ago

0

Bad experience with 24 fitness Capitol/McKee, San Jose, I had 2 pairs of Prescriped Sunglasses stolen from the ladies Handicap Restroom. 2 separate occurrences. I am a ex Security Guard and a disabled Senior Citizen and have been 2 years with this gym. I reported to the staff and was told theft consistently happens at these clubs and nothing can be done about it. I have lost $300 from loss of these eyeglasses and now cannot afford more since I live on limited income. I don't understand why members would keep something that is of no use to them. I feel I should have been compensated for my loss someway. I had now without my much needed eyewear. Beware use locks always and try not to forget your personal items when you leave.

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SC - 13 d 15 h ago

3

west hills, ca, 24 hr trying to charge a $100 annual fee on top of your monthly membership fee, which is too high to begin with!! Very upset on how they do business. Very SNEAKY!

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Judie - 15 d 18 h ago

0

Lancaster California...Really bad location. the management just seems to not care either. I have made numerous calls to member services since the beginning of November and received ZERO response...first the manager was supposed to call, then a area manager, then a customer service manager...no calls at all.

Since we rejoined in September the Pool and Spa have been down " for repairs" about 70% of the time. In November the whole wet are was down for 10 days before Thanksgiving for " yearly maintenance".When it wa reopened it was obvious that nothing had been done. 3 days later, the wet area was closed again, supposedly due to plumbing issues, and 2 weeks later the heaters for the pool and spa went out ( Dec.7) and have yet to be repaired.

I rely on the pool and spa for physical therapy. I now have to drive 50+ miles to the nearest location with a pool and spa.

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Emily - 17 d 18 h ago

0

I am writing to express my extreme frustration with the Parker and Arapahoe 24 Hour Fitness. This gym has continued to decline in service and quality, and today, finally was my breaking point. If things do not improve, I will drop the SuperSport membership. This is absolutely no point to paying extra for this Super Sport, which is lower quality than the Sport gyms around the area.

I got to the gym an hour prior to the 9:30 Cycle class. I signed up and went upstairs to run on the treadmill prior to Cycle. When filling up my water bottle, the bottom of the fountain had a giant spit ball. Gross and not sanitary. I realize that the gym cannot be responsible for everyone's poor behavior, but it appeared to not have been cleaned for quite some time. Then, I got on a treadmill, which was showing flat incline, but was obviously stuck at an incline. I changed treadmills and finished my run. I went downstairs, entered the spin room. I chose a bike, but the monitor on the bike was broken. The teacher for this class relies on the monitor to teach her class. I changed bikes and discovered that one didn't work either as the seat would not lock in and I'm not willing to risk my safety to ride on a seat that could collapse at any time. I went to find another bike in the room, but they had all been filled. So, I was left with no choice, but to leave. I pay for the membership, I get there an hour early to sign up, I enter the room on time and I still cannot workout. This is pathetic service. There is a corner of the room filled with bikes and the front desk staff tells me that the maintenance staff wasn't aware that any were broken. When I challenged her on whether she'd looked in the room to see the pile in the corner, her response was, "unfortunately, these bikes get a lot of use". Really? There are plenty of gyms that offer Cycle classes and don't consistently have 4-6 of their bikes in the corner of the room waiting for maintenance. Allowing members to ride these bikes when they are known to have technical problems is an accident waiting to happen, regardless of whether these people mind riding a broken bike or not. I will not put myself at that risk.

Since Terry moved to the new Castle Rock gym, the maintenance at Parker/Arapahoe is not adequate. In addition to the issues above, I have stopped swimming in this gym altogether now based on the disgusting film that sits at the bottom of the pool on a constant basis.

What is the plan to fix the quality of service in this gym? If nothing is planned, I do not see any reason to pay a premium to use this gym and will cancel the Supersport portion of my membership.

Get it together!

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Mirela Andronesi - 25 d 16 h ago

0

The club on Main Street, Santa Ana, inside the main streer mall plays only rap songs with profanities and obscene language at a very high volume every time I go there and ask them to change it they blame the corporate office!

Is this a black rap club???

I see 99 percent white people working out who are trying to cover the rap blasting music with tgeir head phones, bur it doesn't work.

I have been trying that for few months!

No one here seems to care!

This is sick, to feed rap down our ears!!!

I need to know where can I address this issues, hopefully someone cares!!!!

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An American - 36 d 19 h ago

By advertising on Fox, you are supporting a Network that is undermining our FBI and are pushing a coup theory that could get another FBI building blown up. Stop supporting Murdock and his ant-American conspiracy theories or you are looking at a boycott of your own.

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Anonymous - 38 d 11 h ago

0

You guys suck!! I've been trying to get ahold of someone now for the past few weeks! I've been charged 600 dollars from October 28,2017 till now December 16,2017 I want my money back!!!

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Anonymous - 39 d 5 h ago

0

24 in vancouver wa on 4th plain Blvd. Womens locker room & shower area now between 63 and 65 degrees now that it is winter in the northwest. We are freezing trying to take showers. We are told the heat is controlled at corporate office. Corporate says looks just fine to them while we are all cold. Needs to change asap.

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Mirza - 40 d 33 m ago

Im in Dubai from the 3-November,I freeze my member ship and told at desk when I will come I will open,they were detecting 10$ per month which is the rule 'but suddenly last month they charge me full amount as someone has open my membership'Im traveling from the the five months and never been to gym

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AO - 39 d 12 h ago

1

The Cypress, CA manager who goes by the name of Barbara is refusing to prove that I paid in cash my November $40 fee approximately. They refuse to show proof I paid in cash and also they refuse to release footage of Male Predator harrrassing me at the Cerritos Location. I spoke to Corporate office today and I was told by Mariano Ramirez that Barbara and Collin, who both lied about their positions. (Operations Manager). Mr. Buddy Frederick alledgedly will call back in 4 to 5 days. There is no one at CORPORATE OFFICE to take calls at this moment in time. Law Enforcement refuses to take any actions and so does 24 hour Fitness. PLEASE BE READY TO PROTECT YOURSELF FROM SEXUAL PREDATORS AT 24 HOUR FITNESS.

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SEXUAL PREDATORS, CERRITOS CA. - 40 d ago

0

BEWARE OF MALE SEXUAL PREDATORS AT CERRITOS, CA. LOCATION. MANAGEMENT WAS NOTIFIED DURING THE MONTH OF NOVEMBER 2017, AN AFRICAN AMERICAN (MALE) SUPERVISOR WAS NOTIFIED OF THE INCIDENT. A FEMALE EYE WITNESS WHO IS AFRAID TO COME FORWARD WARNED ME THE MALE MEMBER WHO PURSUED ME IN THE JACUZZI EARLIER THAT DAY, SHOWED HER HIS GENITALS AND I CAUGHT HIM MASTURBATING IN THE CORNER OF DRY SAUNA, HE IS A PREDATOR WHO KNOWS THE CAMERA DOES NOT REACH THAT ANGLE. LAW ENFORCEMENT ADVISED IT'S UP TO 24 HOUR FITNESS TO HANDLE. CERRITOS HAS A SHERIFF DEPT.SUSPECT IS APPROX. 5'5" 160 -175 LBS HISPANIC/MIDDLE EASTERN, MEDIUM BUILT, NOT MUSCULAR, DARK BROWN SKIN, GOATEE,WITH CIRCLED TATTOO ON UPPER ARM, BLACK HAIR. LAST SEEN WEARING A HAT AND TOWEL TO COVER TATTOO.24 HOUR FITNESS REFUSES TO INVESTIGATE THE INCIDENT AND THE CYPRESS LOCATION IS NOW ALLEGING MY DUES FOR THE MONTH OF NOVEMBER WERE NOT PAID. BARBARA (MANAGER) ADVISED ON 12/14/17 SHE HAS SURVEILLANCE VIDEO THAT DOES NOT SHOW CLEARLY ME PAYING IN CASH. I HAVE ASKED FOR BOTH SURVEILLANCE VIDEOS AND THEY REFUSE TO DO SO. IF BARBARA CAN PULL SURVEILLANCE OF ME PAYING, WHY CAN'T THEY PULL THE VIDEO OF THAT MEMBER BEING KICKED OUT OF THE SAUNA???

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Vincent Taddeo - 42 d 6 h ago

I think Anisha Patel is a great worker for the fitness 24 hour fitness it's a pleasure seeing someone with professionalism in your location ... I give her a great recommendation she's definitely an asset to any team ....

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Armand - 42 d 12 h ago

It's a disgrace that our gym in Denver has no hot water and the club estimates that it will be four to six weeks before it's fixed. They blame corporate, saying that there is so much red tape to get anything gets taken care of. My friend quit 24 and went to another gym partly because of this situation

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Whistle Blower - 57 d 10 h ago

0

Falls Church VA location has a sales manager named Blake who acts like a spoiled brat if you don't buy a member ship from him. Should you say I'll think about it. Let me talk to my spouse. I'll get back with you. He goes off on you by attacking you verbally. He'll start by picking on your reasoning, on your physique, on being lazy, on whether you can afford the price, etc. Just a jerk. Company doesn't need a guy like that.

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Old Enough to have Seen it all - 43 d 9 h ago

4

Why does he do that sort of thing? It works. It makes him money, it gets hims sales.For three days, some years ago, (before I quit in disgust, when I realized product was not being shipped because there was no shipping dock) I had a telemarketing job. The top sales guy got to that position by verbally abusing the people he called in a manner quite similar to what you describe. I think he was heavy into drugs as well. He made lots of money abusing people because he needed to. But I personally have never witnessed anything approaching that magnitude at 24 hour fitness in 7 years of membership. My hunch is that each facility is a world unto its own. Some are great, some not..

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D. Jackson - 43 d 23 m ago

0

Shove couple of bagels down his nasty mouth next time.

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Unhappy paying member - 45 d 16 h ago

If you like to breathe stale, insulting air, reaking of body Oder, than be certain to take body pump with Dara at the Long Beach club on bellflower blvd. Who's gym is it, Those of us who pay dues or the instructor's? Dara does not allow members to turn the fans on, and body pump on Saturday morning follows an intense class, so the room stinks and is extremely stuffy. Unfortunately, i went to class today, forgetting how Disgusting it is to workout in that environment.

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Anonymous - 46 d 19 h ago

I have been a member of 24 hour fitness for years and have always enjoyed the gyms but the current manager at the Bay St in Webster texas has me changing. She is rude, equipment is real bad and not cleaned since she became manager

Corp office need to get rid of her quick before the lose all the members

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Teddy - 48 d 10 h ago

1

24 hour fitness is a disappointment

I join the organization becouse it would be available to me when i need to use and i found out that i could not use the gym because an organization reserved it and it would not be available to me when i need it most and told me to go to another location which is 25 miles away so know im looking to go to L.A. fittnes.

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snonymous - 48 d 18 h ago

0

The Carlsbad Calif location, they tell you one thing when they want you to join and then another when you actually go to sign up, they are and rip you off, no one at that location cares about customer service the gentleman at the front desk wanted to get into a fight with me because I asked to speak to a manager, the manger Dennis Fletch is no better they just lie

I called the corporate office spoke to Jordon he was rude and told me that he would have the district manager call me in 10 days still waiting it has been a month, there is no customer care at the corporate level either no wonder the gyms treat you the way they do

Stay away

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Martin - 48 d 14 h ago

0

GET EVERYTHING IN WRITING AND HAVE THE MANAGER SIGN IT AND DATE IT. WITH TWO WITNESSES PRESENT SIGN ALSO.

ALL CORPORATIONS ARE CRIMINALS.

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marie brown - 48 d 20 h ago

1

Rip-off. The Sherman Oaks branch permanently shut down to fires that are many miles away. The employees there are using these long-distance fires as an excuse to be lazy and goof off. This is disgustingly unprofessional.

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