Information, reviews and public commentary for US companies

Apple Computer

Rating
2.214724
Web
http://apple.com
Address
1 Infinite Loop
Cupertino, CA
95014
Contact
Timothy Cook
Role
CEO and Director
Phone
(408) 996-1010
Fax
(408) 974-2113
Employees
63,300
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Brown Marc Leslie - 3 d 10 h ago

0

Dear Apple,

I dont have any use for your products if you can not support/ repair the software. I have many apps that need updating but Apple can not find the app developers to update them?! I updated the software on my iOS device to 11.2.5 but now the apps will not work?!

I've contacted Apple support or should I say non-support!

Unless I can get some support I may have walk away from Apple to go to Android and Microsoft.

Will someone that makes a difference contact me?!

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Tom Ailes - 4 d 14 h ago

Mr. Tim Cook,

It has come to my attention that Apple may be looking for another location. I am part of a group that has 3,000+ acres under contract to build both a Cargo and executive airport as well as a Business Park. It is situated in the Midwest which is within 24 hours by truck to 80% of the population of the US. Please pass this on to Mr. Cook and if there is interest, a Non-Confidentiality Agreement will have to be signed for additional information.

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David in Colorado - 13 d 15 h ago

1

When will you get photos fixed. It has now been 14 weeks, no repairs or update to photos. How long Do I wait? Case number 100 336 942 189.

You may ask why have I sent my memo to the wrong dept. Well I'm told the engineers are working on the photos program.. Mean time, why should it take this long.. I'm 76 years old, and I my not live long enough to enjoy editing the photos I took in November 2017. I cannot get answers or solution for my photos app. I have a man working with me, I feel you Engineers are avoiding him? I think they don't know how to solve the issue!

apple photos. (hidden). Would somebody pass this on to Mr. Tim Cook!

arizona, 2017.

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Anonymous - 14 d 16 h ago

I am very frustrated. I have now spoken to 34 Apple Agents, general, Customer relations and Supervisors. Agents have called other departments idiots, and made comments to jot trust the online department, which is all very unprofessional. I have emails from 6 agents all following up on my issue with no resolve or call backs. I finally found a telephone number for the returns address in Mount Juliet Tennessee to have a women walk next door to tell me she found my phone that has been missing since January 4, 2017. I am so very disappointed with this fiasco and would advise more training in the customer service departments. Please know I have never written in a venue of this nature but hope I will get a response from corporate. Over Christmas I purchased a new oversized IPad, mophie, I phone 10x, stylus, 2 iPods and can not believe the treatment I have received. The stress is unfathomable! Marie

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Jennifer M - 35 d 11 h ago

0

All of my photos have just been erased from my phone! Just like that. I have spent the last two hours with online help to no avail! No recovery, no answer, no solution! Their expectation is that I accept this loss. This is absolutely, ridiculously unforgivable. Thousands of photos have been discarded without my consent. I have a young family with family vacations and memories from years of photos. Users have one expectation, that when we take a photo, that photo remains there until we make the decision to discard it! Online help attempted to blame outdated software and asked questions regarding other issues and app...I asked that the focus remain on recovering my photos. These major issue come at the heals of new software and new devices having been released. This pattern is standard operating procedures for this company as every phone and upgrade I have had was a result of crashes from the previous model and software. I should be in control of my device and not the manufacturer. A letter of apology on the Apple site seems more of a distraction than an admission to the fact that their batteries are crashing, you guessed it.... at the reveal of new phones and software. I will continue this discussion on any site and new outlet willing to listen so other users will not have to suffer this way.

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Hey GooGoo - 17 d 12 h ago

5

No you freakin' tool. It happens when new software is released and you upgrade WITHOUT BACKING UP! It is a know possibility across the ENTIRE COMPUTING WORLD that you should always have a backup available in case of software or hardware failure.

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Jennifer M - 35 d 1 s ago

This morning i woke to a phone that has completey crashed. It will not turn on, reboot, connect to a computer. After losing all of my photos, this is truly abhorrent. Shame on you for expecting the consumer to accept this disaster unapologetically.

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Hey GooGoo - 17 d 12 h ago

5

But of course you backed up the iPhone so that everything is safe, right? RIGHT!?!?!?!?!

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JJB - 20 d ago

0

The levels of support at Apple Customer Service can be drastically different! The first person I spoke with today should not be in customer service, and perhaps not be employed by Apple. After I called back and was on hold for fifteen minutes, I spoke with Jackie, who had excellent customer service skills. For such a great company, I was thoroughly surprised that Apple doesn't do a better job of training and/or selection of employees.

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Southern Belle - 22 d 18 h ago

0

Apple Charges my account 2x at $99.99 then after 3 apple / itunes employees' i get charged a third $99.99 for an app that i not only couldn't find but didn't use, and that $300 caused close to $700 over draft charges! what date ooo Dec 23, 2017 then with in 5 days the other $99.99. i had NO Christmas, No New Years and i just got off the phone for the ...probably 15th time, and i said i wanted compensation for the Mistakes they made and ya know what she said?

well we can give you credit for a movie or something, i said ohh really like i can't get that on my own, Apple you Owe Big Time, and the App ..can't delete it can't find it and can't use it! then they say oh it's gone and we will refund the $300 expect it with in 10 day's, huh wow u took from me with in 5 days and i have to wait? NO

i'm NOT HAPPY!

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Rdema - 25 d 18 h ago

I have an Acura RDX(almost a $40k car) which will not sync to my new Apple iPhone 6. This is absurd! It apparently has something to do with Apple sofware and their updates. It has been a problem since September 2017 and it has not been rectified!

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frustrated apple user - 27 d 18 h ago

0

Shame on Apple. Bought two I phones - I have been bounced from store to apple care back to store where they don't pick up there phone, Apple is losing their brand.

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Butland - 28 d 21 s ago

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JLJensen - 28 d 12 h ago

Customer service is weak both from AppleCare and in store. There is a frantic momentum for sales but not for addressing service issues on purchased products. This lapse in service does appear to be connected in part to the recent problems iPhone related problems that have been in the news. Still. I am very disappointed. Apple products are not cheap at all!

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Tamara Hill - 29 d 19 h ago

1

My Netflix app is being held hostage because I owe iTunes 3.11. I was told I at first that there was nothing that could be done. Then after 4 calls an advisor told my CSR rep that it was the principle. You have made more than 3.11 off of me since 2013 and I cannot have a courtesy of funds so that I can download my FREE Netflix App? The only reason I deleted the app was because Netflix told me to since it was having problems. I am so disappointed and appalled at Apple's behavior that I really don't want anything else to do with them. Even the Cars agreed with my rationale. If it's not about 3.11 then what is it. I cannot watch my free app because I owe Apple 3.11. Do you know how much money I have spent with them since 2013? But it's interesting because I wanted my daughter and husband to have Apple tablets later this year but since it's about the principle, I will keep my coins since you cannot treat my money and loyalty with the same amount of respect that I have shown Apple since 2013.

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Sheila Sizemore - 31 d 19 h ago

0

When it comes to customer service - APPLE is at the top of my list for companies who don't give a crap about the consumer except to get our money. I had a horrible experience at a local store in Northridge California, wrote the CEO and APPL support numerous times, Tweeted to Tim Cook, and I even filed a BBB complaint on them. They never ever even reached out to me to discuss my experience. They never apologized for my experience. They just DON"T GIVE A CRAP about their customers. And this seems to be the attitude of big companies these days. Lord knows I work for a Big GREEDY company myself and they don't care about their customers or employees. Is this what we have to look forward to with big companies these days? They get so big and GREEDY that they don't give a crap about what you go through when you have a problem. Never the less, I have dropped Apples music service and iCloud storage. Once my IPhone and iPad die, I will not replace them no matter how much I enjoyed the product. I believe if I pay you a shit load of money for your product or services, the least you can do is treat me with some respect. And I was given none from Apple, so I can not continue to give them my hard earned money. I only hope that people will stop putting up with big companies BS and start seeking out the little corporation who want to gain customers and who treat their customers with some respect.

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Mike Dunne 1256 503 7770 - 33 d 17 h ago

My Name is Nance Nobles- Dunne ... This is the worst Apple phone in History...Did our President put any tweets in it?..lol It worked GREAT,now it has it own mind and does what it wants to do, such as show my personal information,pictures, synced My Facebook with Twitter Instagram...Had I wanted them Synced I am capable of doing it myself.

But it gets better,, if you spell a word WRNG YOU CAN NOT ADD THE o WITHOUT it deleted game the entire word... It is showing my Son's face all over Instagram,Facebook,Twitter,when he is in a Highly Secure program at Lackland AFB..Not to mention his friends faces...

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lee schubert - 34 d 14 s ago

0

I've sold my Apple stock TODAY. Try calling a store or corporate. You cant get thru the prompts and when you do, you're on hold, then told you must go into the store. Something seriously wrong here, Call them yourself Tim Cook.

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Gini B. - 34 d ago

0

I do not know what has happened to Apple, it has become an inferior product. I have been reading the reviews and now realize just how many people are having problems with their Apple products, and it's not just a few. I, too, was having a problem with my iPhone 6 plus, knew it was the battery but when I took it for diagnostics at the Apple store was told the battery was fine. Really????? There were two other customers at the table I was at and they were also told their battery was fine. Again, really? I was persuaded to purchase a new phone (iPhone 8 plus), which I reluctantly did. It is now 3 days later and the phone died, completely. Called Apple support, they couldn't figure out why the phone wouldn't turn on and told me to take it back to an Apple store. I am totally disillusioned with Apple. Very sad.

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Lisa C - 34 d 1 s ago

0

I need to contact someone at Apple HQ. need to make a complaint about my MacBook Pro. It's only aboutt 4 years old & has minimal personal usage & has already gone through 3 hard drives (the original & then I had to replace it 2 times within the past 2 years) & now the hard drive crashed again. Very disappointed with this product & I will never use my money to buy an Apple laptop again, For what this originally cost, there should be no reason to have had to the hard drive 3 times already.

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Jackie Vickrey - 34 d 11 h ago

0

I owned an Apple 6S and it started malfunctioning with the device shut downs freezing just drop calls etc. etc. I had the warranty on the device and scented in under the warranty only to receive a refurbished phone which had the exact same problems. I return this second Apple I phone 6S within two weeks of receiving it because it was also defective. Because I needed a working smart phone I ended up upgrading to a 7S plus at a loss to me well over $600. And that's not even including the money I spent on the absolutely worthless warrantee that replaced a phone that Apple knew to be defective with another defective phone. Apples delayed and pathetic response to this problem is extremely disappointing. I have been loyal Apple device user in the past And I want to know how Apple is going to compensate me. I tried calling Apple on the phone and just was on terminal hold. EXTERMELY DISAPPOINTED IN APPLE

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Anonymous - 34 d 11 h ago

(hidden)

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Jennifer M - 34 d 19 h ago

0

Currently at the Apple store and I am being told that my only option is to upgrade the software, which also may not guarantee the the phone will work properly. To clarify, if a consumer chooses not to upgrade, you are forced to indefinitely. Once again, I should be in control of my device and not the manufacturer! This is appalling

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