I believe if you do not have enough on your ashley card, the store does not have the right to get another card for you.If you knew the prices it would be easy! I did not know the total til I signed all the papers I was asked to sign. When I saw the total I almost had a heart attack. By the time I saw it -it was a done deal .No cancellations after you sign. I was told they would take our mattresses but the driver said they do not. I was also told my grandson had 30 days to make up his mind about the mattress I picked for him-also not true. The return policy you are told about does not exist . Simply put - you sign you keep it like it or not. Do not believe what you are told . You WILL be stuck! Never Ever shop for furniture at Ashley. Do not allow them to get suckered into a card from genesis-BIG mistake. This the one they got to cover the rest of my total. Thanks for nothing!
My wife and I purchased Calvin Leather Reclining Sofa from Patio Gallery, a local distributor of yours here in Puerto Rico on May 28, 2016. The sofa developed a tear along the seam of seatback. After several unsuccessful attempts with your local distributor, I e-mailed the distributor with a copy to (hidden), and included photos of the damaged part. On August 3, 2017, Sheila Woychik, an employee of yours, asked that I provide photos of the sales receipt and the damaged sofa, which I did, and assigned claim number 26908 to my request. After several additional unsuccessful attempts to speak with someone, on August 24, 2017 I received an e-mail from (hidden) thanking me for my interest in Ashley Furniture, and assigning reference number 538841 to my warranty fulfillment request. When I replied on September 13, 2017 I received a return e-mail indicating that AshleyCustomerService wasn't found at ashleyfurniture.com.
Please contact me at your earliest convenience to fix my sofa.
I am truly disgusted with this place I bought the warranty for my sofa and the store will not honor the tears in the cushions nor will the horrible company that handles the warranty $2000 down the drain for crappy furniture. I am so disgusted the reason people by this furniture is because they work really hard and want nice things but don't have 7-8 thousands dollars for furniture we go in expecting wonderful furniture at a nice price and then you get the worse service after the sale. I don't even have any kids and this crap is coming apart not even at the seems in the cushions. I was told if its accident then just its covered but if it just the worse made crap no its not covered so they just take your $250 and do nothing. I absolutely hate thieves and that is exactly what this company is thieves. I will never and as people who will listen I will tell how awful this place is for as long as I live. You people discussed me. when I supposedly call corporate she didn't even no what time zone she was in and was no help at all - just the overall stench of horrible service is disgusting.
I will never buy from Ashley furniture in Naperville Illinois. i was never told of there return policy nor was it displayed in the store. i have not even taken anything out of boxes and its been less than a week and all anyone i talk to said's rudely is we do not take returns. On there paperwork that was given to me by store after purchasing my table states that they do take returns. i highly upset and do not recommend anyone buy from this store.
On 10/18/2017 I purchased a Signature Design by Ashley B376-81 Alisdair Collection Sleigh Headboard/Footboard, Queen, Dark Brown bed from your store. On 01/29/2018 I found that top surface covering material comes off from side rail which is really unexpected. I send email to (hidden) (Claim no 35828) on 01/30/2018 but still don't get any response.
Jay, Robert, my friend, when I first read this story to my wife, she said all furniture stores suck. As a responsible buyer and homeowner, I plan to tell every single person who plans on buying furniture on every bus I drive to steer clear of Ashley Furniture. And I will pass this to every single Transit worker I know. It's a disgrace, they take people for granted and don't understand the power of Transit workers who pick up 40-50,000 people a day and will let every one of them know to never ever purchase furniture from this company due to their irresponsibility and lack of competence and customer service. Thank you for alerting me and all the people I meet on my daily service to steer clear of this company.
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Jay Todd Wanek and Sheila Woychik should be held responsible for their actions and know that their incompetence should be brought to the light of day to this company and anyone in the MTA will steer clear from buying ANYTHING from this company
Please see below dialogue with Ashley Furniture: Mr. Jackson, I wanted to thank you for taking the time to call yesterday to further discuss the misfortune I've experienced in purchasing furniture from Ashley. I'm not real sure how we got disconnected twice, but, I am about to call into my wireless carrier to see if I dropped the calls. That being said, I would like to recap my situation and where Ashley Furniture stands.. Beginning of April - Sofa, Loveseat and Oversized Chair were delivered to my house o Cushions did not fit at that time, I had hoped they would "Flatten-Out," over the course of time and having household members sit on the cushions November 14th - Contacted Mr. Hosty about frame damage to the sofa and cushions not fitting properly November 15th - As requested by Mr. Hosty, sent our images to show what the issues were - was told I would be contacted within 48 hours of submitting pictures - was NOT contacted November 17th - I reached out to Mr. Hosty inquiring the status of my complaint and why I was contacted as I was told November 17th - received a voicemail stating Ashley would be having a meeting with the "Management Team," and my situation would be addressed at that time November 27th - Contacted Mr. Hosty, as I was never notified as to what transpired at the "Management Team," meeting End of November - Spoke to Mr. Hosty and we scheduled a service repair tech to come to my home and attempt to fix the sofas December 14th - Spoke to Mr. Hosty about the repair. I told him I was not satisfied with what was done. Mr. Hosty replied the matter was closed, the frame damage was repaired. Mr. Hosty also informed me the cushions were no longer considered a problem. Ashley Furniture, and I quote, "Recommends Velcro be placed under all seat cushions of sofas to prevent movement and there is an allotted 2" of space which is "Standard." o At that time, I told Mr. Hosty I would contact him back for the following reasons: I knew the frame wasn't fixed I knew the cushions weren't right for the sofa or loveseat I was NOT going to have to apply Velcro to a new sofa or loveseat December 15th - Sent pictures of the "Repairs," to Mr. Hosty, then, attempted to contact Mr. Hosty to no avail. Received an email later that day stating: o I apologize the service technician did not include detailed photos of his repairs to the wood framing that you have. I will have my supervisor Joe Jackson follow up with you today to discuss this matter further. December 18th - Sent the following email - on which, you were copied: o December 19th - Again, wrote Mr. Hosty, in regards to the lack of response I was getting from Ashley Furniture and requesting a follow-up phone call December 24th - went in to Ashley Furniture in an attempt to get some sort of resolve - as I was still no closer to any sort of resolution - 41 days after my initial complaint. Was told by P. Brewer to forward all correspondence and my situation would be handled immediately. December 27th - Forwarded the requested correspondence to P. Brewer December 30th - Never received any follow-up or confirmation the correspondence was received, therefore, I went back to the local Ashley Store for a 3rd time o Was instructed to call Customer Service at the store - I spent well over an hour on the phone o I noticed on my account notes Mr. Jackson had stated I would be responsible for the $75 technician fee for the attempt to service o Explained the situation to the first rep and requested to speak to you - Mr. Jackson - rep tried to contact you and said you were unavailable. After forwarding the same email I did to P. Brewer, customer service rep put me on hold and was somehow able to get a hold of you, roughly 10 minutes after you were previously unavailable o Had a disturbing conversation with you, where I was told you tried to contact me ONE time (December 23rd) and the voicemail was full. After that time, you "Delegated" my account elsewhere - while KNOWING there has been a gross lack of accountability and follow-through on what was said/promised. You also stated you called me back because I called you and that was the only way you knew how to get in touch with me, even though: I CC'd you on the above email Patrick Hosty had my email o Furthermore, I find it difficult to comprehend you wouldn't attempt another phone call - my office number, my cell number, my wife's cell number - all available through my account and correspondence o I can continue with the details of our conversation, but, would prefer to listen to a portion of the phone call which was recorded o Also requested to meet with you and your director to discuss further - we agreed to have you reach out on Tuesday Jan. 2nd to arrange a time January 1st - Received a phone call from you to inform me of the following: o The ONLY thing which could be done at this point was new cushions be ordered, back cushions be restuffed, and the sofa would be picked up and taken to your repair shop and fixed there. The sofa would be gone for roughly 4 days - in the meantime, I would not have a place for my family and I to sit during family time. I found this resolution completely unacceptable. While reiterating my point of view, we were disconnected twice. Once, I received a return call, the 2nd time I didn't. I attempted to call, however, customer service was closed and could not get through. There were several other attempts to contact during this time, however, I have not pulled all the phone records to show. If need be, I will do so. I have several issues with this resolution, as we discussed and I do not feel the need to go into at this time. I still expect to meet with you and whoever else has the authority to assist in making the situation right. My family spent roughly $2,500 on defective furniture from Ashley. The sofa has had a cracked from for months, now, whenever anyone takes a seat, the sofa "Creaks," indicating there are other frame members not foundationally sound due to the poor craftsmanship and the sofa not being properly repaired in a timely manner. I'm at a real loss at this point. There has been a real lack of accountability from every member of your organization. The overall negligence is simply astounding. I intend on contacting you later today, however, at this point, I'm not sure we can come to an amicable solution over the phone, as I have attempted to do so on NUMEROUS occasions. I fully expect to be able to have a meeting, in person, with whoever is needed to make this situation acceptable. I have tried to maintain my composure throughout this process, but, the representatives of Ashley Furniture I have encountered have pushed this situation to an uncomfortable level. I have wasted enough time, effort, and thought. I have a family of 5 and time is my most precious commodity - and Ashley Furniture obviously does not care as it doesn't affect the bottom line in a manner they deem worthy. Please contact me today - at (hidden) - so we can schedule a time for all necessary parties to meet and find a resolution. Under the circumstances, I do not feel it should be considered out of the question to receive a phone call today (we agreed to this on 12-30, our conversation was somehow disconnected twice yesterday, and this problem is quickly approaching the 60 day mark). Thanks for your time, looking forward to discussing with you soon.
Please go Viral with this
I AM GOING THROUGH THE SAME ISSUES, Bout to Load my truck, dump there shit at the local store and they can refund me. I am disgusted. Go on Social media. IG, FB, Twitter,, My son is in the entertainments industry my family very much in political world be sure you tag
#ashleyfurniture #ashleyhomestore @badcustomerservice #badcustomerservice (they will keep posting it daily for you to help go viral) Please contact me @shelliecotey on Twitter i will be happy to help you expose them. They should be ashamed of themselves.
Is there a way to contact Todd WANEK the CEO president of Ashley about the way I've been treated and the way they will not repair my furniture yes or no or am I wasting my freaking time Sharkey
I am having same issues with my sofa and lo ve seat fabric was damaged frame was bent everything on both pieces out of alignment tech came to fix still not happy customer satisfaction should be 100 percent I spent a lot of money on this if I need to take to the news media I will and where ever else I need to take to not happy called several times and emailed they don't care
Ceo Todd Wanek should be ashamed of himself! Treating customer's the way they do! They don't realize what social media can do! Todd be a man give me a call! 29320 is my claim number!
I totally agree terrible customer service &satisfaction .Where are your core values Ashley
Went to purchase top of the line bedroom ser....put the door $4700 was told delivery would be at least 2-3 weeks at your plano tx location and my wifely kindly asked what else can you do for us. Salesman started laughing at my wife very smart ass and said what do you mean? I was so upset he disrespected my wife like that....I am a home builder and use Ashley furniture in my models and this idiot just laughed at my wife when she was trying to look for a solution. I was so mad...I left quickly with a few bad words and will never be back.
why be Anonymous!
Worst company ever! I purchased a Luv Seat and sofa set from Ashley Home Store in Freehold NJ November 2017.Delivered Dec 6,2017. Both pieces came damaged arms both sagging poorly built right out of packing. Spoke with customer service from freehold delivered new set dec 23rd which was refused outside of home because set was worse then fist set!On 3rd delivery received sofa and luv seat again damaged but accepted sofa which needed to be repaired which was. Luv seat still needs to be replaced after the delivery i noticed the delivery damaged my front door and moldings to room! I contacted the company over 10 times and no one gets back to you from store! Contacted corporate which has done nothing stating it's the retailer's problem and can't do anything i ask to speak with there CEO Todd Wanek They refused to make him aware of situation! I have spoken to these following consumer affairs dept reps Shelia Woychik, Nancy,Tammy and haven't gotten No Where with them. They tell you it's out of their hands and they contact for store for me! This is not a company you don't want to do business with! Buyer Beware!!!!!!
I purchased a queen size bed back in October 2017 with head and foot boards from Ashley and was told the rails were not readily available but that I would receive a call when they were ready. I received a call in December telling me that the rails were available and so I then asked if the rails could be delivered to me with my other order for my King sized bed in January. I was told that wouldn't be a problem. I received my delivery on January 20, 2018--receiving everything except the rails to the queen size bed. The delivery guy called customer service, she said that she sees that the rails are in stock at the Richmond Store on Broad Street and they apologized for the oversight. So on Monday, January 22, I went to that store and needless to say after being in the store for almost 2 hours, there were no rails to be found. They offered me credit towards another bed of my choice---and I reluctantly agreed--not realizing that there was no credit given to me but was charged full price for the new bed!!!!! So the new bed was delivered on Tuesday, January 30--wouldn't you know they brought the WRONG RAILS for the new bed!!!!!!!! So another deliver was scheduled for today, 1/31/18 between 7 and 10 a.m. EST---the driver came before 8 a.m. and with the WRONG RAILS again!!!!! I am beyond sick of dealing with this company!!!! I have been inconvenienced more than I can count and without compensation!!!!! No worries though, lesson learned there won't be another purchase from Ashley Furniture if I have to pay for it! I am DONE!!!!!! It's ridiculous how they can continuously make mistakes but don't offer up any type of compensation for inconveniencing the paying customer for their time and troubles due to their own mistakes!!!!!!!! I WILL NOT BE A REPEAT CUSTOMER NOR WILL I RECOMMEND THIS COMPANY TO FAMILY AND FRIENDS!!!!!!!!!
I ordered furniture from Ashley's in November 2017. I was told that they were backed up on orders and couldn't deliver until the first of the year. Ok, I was very understanding of that because of the holidays approaching. Then once they did deliver my furniture they didn't have the legs for one of the pieces. The other couch they did have the legs but they weren't placed on the couch securely and they have been giving me a run around since January 6, 2018. Today is January 30, 2018 and my chair still has no legs on it. To whom ever is reading this, please do not buy your furniture from Ashley's because they are a rip off and have very poor customer service!! Do yourself a favor and order from Rooms to Go hell Badcok or even Wal-Mart may be better!!
Horrible service. I ordered a table that didn't arrive until 6 weeks after expected arrival. The table arrived with the wrong screws. After several conversations with customer care and 4 weeks later, I am still with out the proper screws for my table. I will never do business with them again.
Horrible - Ordered a bed for my daughter, footboard was missing a part, I had to wait in the mail for the part and re schedule another delivery, came out again today, was told now that I have missing screws that need to be ordered have to wait another few days. Two separate deliveries, two weeks later and as of today bed is still not put together. Very frustrating for me and inefficient to send delivery guys out three times to put together 1 bed. Company/Delivery need to be better!!!!!
Went to Ashley in kokomo Indiana on January 23 bought a motorized recliner. In store there was no cord so we could try chair. They went and got one from somewhere else.. Upon getting home, the chair reclined three times then stopped. I contacted them immediately they informed me they needed serial number, when I flipped chair over, actual wires were exposed in cord. I immediately unplug and have been in constant contact for over a week to no avail.. I'm working for a full refund and I will NEVER BUY OR recommend anyone goes here for their furniture purchases as their customer service is null.. I actually just got hung up on by the lady that answered because I said I wanted a full refund at this point.. I've had the chair over a week unable to use and no one has contacted me to fix this problem.
Wow after reading the reviews I am so glad I decided to not buy the furniture I was about to purchase. Seems like all Ashley furniture stores are rip offs. Especially with the warranties. Their customer service is horrible and their management team is a joke.
Went to Ashley furniture in hobbs bought 8,000 dollars worth of stuff. I've been waiting over a month for them to deliver all the furniture. When I call customer service their all rude and don't care about the customer. Ashley furniture is a rip off. Everyone working for them are trained to be lying cheats. Worthless
I went into the store to inquire about my delivery. I was told by the manager DAVID WATKINS that a 300 protection plan was mandatory to buy it. I decided to call corporate and check this and was told it was optional. I was upset and decided to cancel my order. At this time time DAVID WATKINS told me to get on a treadmill, leave the store, he was calling the police all because i was canceling my order. He then says he has two degrees, one in psychology, asked me if i took my meds today. Told me i didn't know the law and that i didn't need to know it because im white. This is appalling especially because he did this in front of customers and employees.
I purchase furniture at local store in Charlotte and paid cash for items told delivery would be in 3 weeks then receive a call and told items would not be a available until another 4 weeks so I cancel. And told me would loose 10% of cancellation that is not acceptable I on a fixed income went to another store told. The same thing. I going to tell everybody know not buy from you guys that not fair please address this issues and need my 10% back poor business
I need to find a contact within the Ashley furniture Co.,that deals with a sub-contract that you have with a company called "Guardsman"... a company that supposely cleans stained furniture. I had purchased the plan... but the comany refuses to honor their contract.