The service representative at the Charlottesville Virginia location named James asked my daughter for "$250 worth of love" in exchange for her car rental. She politely declined but was solicited once more before she left the office with her car. Her husband, who is currently serving our country, contacted that office as well as the corporate office and filed a complaint. He was told they would launch an investigation. This was several weeks ago and guess what- James is still employed with the company and no investigation was done. Apparently Avis corporate is okay with their employees soliciting sex as payment for their rental cars. Ladies be warned! Stay away from Avis!
I had a terrible experience with this car company. I will not use them again. I dropped my car off and they told me that my return was not process right and they refuse to give me my invoice. I dropped the car off at the airport early in the morning and caught an early flight out and they tried to tell me that I drove the car to Florida when in fact I was on the airplane back home. I am still waiting for an invoice it's been more than two weeks and they refuse to send it to me. If you are reading this review I beg you please do not use this company you will regret it, they are horrible and they will try to charge you extra money.
I had a terrible experience in Washington DC with this company. I will never use it again. They charge me 3 days when I had the car for 1 day and I returned to the wrong location. They called me to return it to the right one, and the charge for the smallest car ever $438. The don't even know what customer service is. Honestly, How do you run a business if you do not care about your customer??? I called everywhere, and none solved my issue. That's the way they do business overcharging customers!!!
Never using them again. Rented a car in nc drove it to nyc dropped it off at LaGuardia airport. Guy outside told me to leave the keys on the dash and my receipt would be emailed to me. Fast forward to a week later I receive a certified letter stating that I had not returned the car and need to do so immediately. Imagine my shock. Called around and someone looked into the matter the car hadn't been checked in until 4 days later. Guy on the phone said it seemed as if they tried to rent it out to someone else and couldn't because it was still checked out to me. At which point they closed the account and rented it out. That made me go and check my credit card info and I saw where they charged me 500 dollars for their mistake. Been two weeks now and the issue is still not resolved. I keep getting the run around you need to call this person no we are not the right ones call this person. We will call you back. Meanwhile I'm out of 500 dollars plus my 100 dollar deposit.
Horrible customer service reps. I decided to use Avis since they were close to where I was staying. I've never used them but have rented multiple cars in my lifetime. This company is all about scamming the customer! I highly recommend finding another rental car company. I returned the car on 7/8th's of a tank of fuel and they charged me a full tank!! I've never had such a horrible experience with a rental car company such as Avis.
Worst spot and service ever went to dixie hwy florence ky. . The place smelled like weed ! Somethings wrong with this place very bad service
i had a similar experience.No one would LISTEN; so much time wasted. finally emailed the CEO and resolved, but why is there CS when they don't do squat?. Caller ID number: Avis Corporate (hidden). Blast It !!!
We had made a reservation for a compact car several weeks in advance in Las Vegas Nevada. After standing in line for an hour we were told they didn't have a car for us. We still had a 4 hour drive ahead of us. They finally were able to rent us a Kia Minivan but I think your company needs to learn what reserve means. When we dropped the van in the town we drove too there was one of your agents explaining they had 4 customers who had reserved cars and she had no cars. Get it together. I will never do business with Avis again.
i just had a similar experience.No one would LISTEN; so much time wasted. finally emailed the CEO and resolved, but why is there CS when they don't do squat?. Caller ID number: Avis Corporate (hidden). Blast It !!!
I hire a car every month in Dubai for which 500 Skywards Air Miles are credited to my account with Emirates airline, I have to get after Avis in Budapest to give the Miles, it has now been 10 weeks Avis I have been complaining with Budapest call centre who are not giving the miles, I will now not hire from Avis unitl suitable compensation is given to me for this nuisance. Rental Agreement No:48990333US0
I prepaid for a car went to the pick up area at the Baton Rouge airport and they told me they did not have any cars available they had over booked, I tried to cancel my payment their and they were unable to do that also, so I asked them if they would pay for a taxi to my hotel and I was told no. This is December 23,2017, I was suppose to go Christmas shopping and unable to do so, you (Avis) not only ruined my travel plans but also my Christmas, u didn't even attempt to contact me to let me know about the over booking so I could make other plans, I will never forget this experience and will tell others and NEVER rent from you, your business sucks!!!
Never prepay for ANYTHING. It's a scam. You are dealing with criminally insane creatures.
I would like it noted that all around AVIS has failed to provide quality products and care to their consumers. When I picked the car up, I noted to the pick-up location (hotel) that the car was reeked of cigarette smoke. The smoke smell was so intense that it gave me and my 7-year old a headache from only being in the car a few minutes. I returned the car to the hotel and was told there was nothing that could be done to get me another car unless I wanted to drive the car to another location and swap it out, but I'd need corporate approval first. I contacted AVIS corporate and AVIS customer service and was repeatedly told that there was nothing you were going to do. For FOUR hours I attempted to make contact with a location within 30 minutes away in an attempt to negotiate a transfer directly with them and was unable to reach someone. Finally, through the help of another car rental company, I was able to get the personal number for the person who works the airport pick-up. She told me she could get me a new car in TWO more hours and even then I'd have to drive the 30 minutes to her and then back to retrieve my family as this location is out of the way of our travel routes. I drove over an hour round trip, waited the time, and was thankfully given a new car. This resulted in my family losing FIVE hours of drive time. This didn't end there though. Avis contacted me a day later to tell me that they would be charging me $250 for a cleaning fee and gas on the prior car for the condition I returned it in. I had to argue with them about how the car came like that and how I had to drive it to them to return it and should not be charge. After they sorted it out, they realized that I was indeed not at fault and apologized for all of this inconvenience.
When I dropped the car off at my original pick-up location (hotel) I was told that I had to return it to the other location which would have again cost me another hour+ of driving and gas. FOUR attempts were made to contact the airport location and when we finally got through they agreed that I could leave the car at the hotel. Now, a month later I am still dealing with the mess that AVIS caused, as you are now trying to charge for a full tank of gas when I returned if full and sent in documentation in the form of bank statements. You messed up not just in my travel plans- setting my family back so much travel time that it caused us to miss a family event as a result, but additionally, as the customer I have had to spend way too much of my time picking up the pieces. I am completely dissatisfied with AVIS. I rent from you at least once a year and will no longer be doing so. From start to finish this entire reservation was handled so poorly and now has not just cost me time but money. It is bad business and terrible customer service.
My daughter had the opposite the car wasn't clean down they gave her a all leather new Mustang didn't bother taking abdominal reading or I fill out to how much gas was in or if any dance were in there any one of those checklist didn't even do that when I told the man at Avis that the right tail light was not working properly he just looked well there's nothing we can do about it it was the only vehicle left they had for her since her car was in the dealership and the dealership is paying for the rental no gas in car no paperwork to show just an estimate and then when she initialed the estimate she didn't get the right paperwork it was somebody else's four different car. I call Avis the one we rented a vehicle from what about the paperwork for the detail of any exterior damage interior with the interior look like, you know the General Rental checklist for vehicles, he stated no we don't do those type. So my daughter got the vehicle I took pictures of me in time and exterior making sure they showed the emblem Mustang because I didn't feel comfortable she returned the following day because she only needed one day no one was there to check it in they had left earlier something so she can get a receipt for drop off where they check if any other additional charges are to be made. She had no notice she don't smoke she got charged for smoking in the car when she don't smoke there is excessive pet hair they stated but the pictures they had didn't show that it showed a carpet for carpet with some ashes or something like that we couldn't really tell what it was professional pictures and statement from the person that cleaned the car or the company you contracted with and a detailed billing the manager of the office refused stated we have the contact corporate office he was not to give any pictures or detail listing or anything doesn't that sound fishy or fraudulent you're hiding something the number that he gave us was non-existent it just said sorry just continue or whatever that is I tried on the internet and found several corporate offices and numbers call them no answers they were closed sounds fishy doesn't it sounds like maybe the government needs to check into that company if they're always close how did they do business and its managers aren't supposed to do anything for the customer in something similar to this they're going to get away with what they think money which would they don't think or know that some people are tired of it the guy in the office that rented my daughter the car body language was acting very nervous or hiding the paperwork that you know was supposed to be printed for her just too into the net after 4 and then another guy showed up something fishy no receipt for return charges made and they won't give evidence to show it okay no problem I'm sure they'd love to have lawyers sue for more since you don't want to resolve it people need to stay away from Mavis and the state and local government for each corporate office should be fine or investigated or maybe they shouldn't have any license to do business not if they can't control their franchises they're admitting to the same fraudulent attitude charges that they're cold partner is a very trustworthy are honest deceitful maybe it's time they are exposed and charged and be responsible for others actions in their company maybe if it hits hard enough on him he'll straighten up I don't intend to back down on this I intend to go forward regardless so I know they won't return any calls and they'll just sit on the money that's American Greed corruption just look on the internet and you'll see what companies are close to you and they've gone to court for people or charging them fraudulent charge is lying oh my gosh it's goes on. All I can say is people stand up don't let him get away with it regardless the amount because in the long run when you end up in Court. if you keep good evidence and Sound Mind of business, the Law's the law ponderance evidence direct material evidence pretty good if you got that real simple to do too you'll win your case I don't let companies get away with taking money from others or the elderly I see too much of all this and it just changed me that the u.s. is going this way we used to accuse other countries of this and here we are dimI have been trying to get ahold of the corporate office since the 5th of December for my daughter had rented a vehicle it was not inspected prior to her getting the keys or after the receipt they gave her when she got the car with somebody else's and then when we wanted one printed out because they are charging her $300 for damages they said they could not give pictures or anything my daughter doesn't smoke two is the pictures that the office manager had showed floorboards and cup holders that's about it. When we tried to find out what the charges are they stated the above reason but wouldn't give us a printout or anything error the pictures they say took I have pictures myself and when she took it off the premises for the simple reason there was no print out of a walk-through showing any damages or anything like that how filthy it was and it was dirty to know walk through after she turned it in. The only picture they had was about 10 to 15 ft from the vehicle when they took a picture of it. One the pictures they had showed cloth material she had all leather 2 is that the gentleman stated that she could have her pet in the car if she needed to there was no problem of it and she would make sure normally she had her dog in the car cleaned up before returning in. The office manager was not Cooperative refused to give us any pictures or any details that is very suspicious. Corporate office is always closed no matter what time I call I just get a recording now I'm sending again another email or this comment to see if I getting feathers ruffled because this is not settled I'm calling them Liars in the office there and fraudulent charges against my daughter's credit card but my money that paid for it the rental car I am not happy with the services. Since I'm not able to get any cooperation through the corporate office or the local rental franchise I'm going to have to file in court and it's a shame because more and more companies are becoming corrupt it's so depressing but remember stand tall don't back off every cent you've given them your hard-earned money is worth every cent to find them on. They don't like people taking money from them so how did they think they're consumers feels. I suggest once people should look into the internet and see how they're rated not half a star it's all there rated and that's everywhere in the internet your hard-earned money thrown out the door for crappy car or a car that they want to make some profit off of that's how my daughter and I feel and we're not stopping good luck people
ANGRY WITH AVIS CAR RENTAL
Avis at PBIA what a rip off ran my credit card without my authorization or knowledge and then tells me I have to wait 2 days for my credit card to clear or rent the car car they have available a Ford Escape or wait until my credit card clears. mind you I have a meeting in Atlanta this AM. Their intermediate SUV is code for SMALL SUV PIECE OF SHIT. The night "Manager" for lack of a better word Felicia was pitiful stating yes her employee Richard was wrong in running my credit card without authorization but she will deal with him later, but what she can do for me is use my money they have tied up to find a car at Avis rates for me to rent. I am understanding that Avis is attempting to determine how I spend my money. I showed her I can get a luxury car with another car rental company for less than they are charging for this piece of shit and Felicia states we are arguing semantics usually this will be hilarious the misuse/ lack of comprehension of the English language but not in a laughing mood. so when you going to rent your car do not give them you credit card until they have given you all info because they will run it without your consent to force you to rent from them. It's the holiday season and Avis is not only the grinch, but thieving, poorly trained, bad customer service, poor quality cars, disreputable company!!! can't wait for their corporate office to open
hi my name is susan koen i pked upmy rental at the columbusga airport.on dec 7th return dec12th.the air preasure lit came on for th ft left drivr sidei stopgot it checked they said it was low ok i paid for air.as soon as i got outside montgomery al the same lite came on again so i call bk to the cols ga location. they told me to turn the car in once i gotto brimingham al but i turn it in once i got to nashville tenn.i was headed to indpolis ind.takeing my mother to her sister funeral.having to switch out the car threw our trip off damn near a hr 1/2. when we got thr the funeral had started we didnt have time to change cloths.true enough avis offered to take a day off plus they had charged me 16.00 for an extra hr why i dont know.i feel as thou they should have have removed the whole charge of $206.00.this is the second time this has happened to me wit avis n budgtbut my silly ass keep cummen bk renting from yalmy noumber is (hidden) someone need to contact me concerning this matter. .
Prepaid $496.51 at the time of making reservation. Actual cost after modifying the reservation was $255.58. Billing customers service said they cannot refund for credit of $240.93 due to their "new policy". I was encouraged by their email/website at my convenience and I did modify for lower cost and they don't refund for extra I prepaid. That does not make sense, so the customers only can make modification to upper level of service? To me, the policy doesn't really make sense. From customers service, one transferred me to a French speaking voicemail, and another one hung up on me. I am going to raise this issue within my company since Avis is preferred set company to change to different vendor for business trips, is this is not addressed.
I rented with Avis through my insurance and I had a daily charge of $1.38 for an upgrade. They overcharged me $110 ama hasn't refunded my money yet. I have spoken with the company and Karen Kenter in corporate and still no money. Do not twy from them. THEY ARE THEIVES.
Heres My experiance with Avis:
12/3- Called avis customer DIS-service to get My profile updated because the web site kept rejecting My valid credit card, preferred number and wizard number. (Took 3 transfers THEN hung up on after 30 min of hold time to speak to a supervisor) 45 Min total time
12/4- Called customer service again and asked to talk to a supervisor. After going through an Inquisition on WHY I wanted to talk to a supervisor they wanted My contract number (I had already told them 3 times I was driving and COULD NOT give them a number) I was told to wait and She would switch Me to Her supervisor. After 110 minutes on ETERNAL hold I hung up and called back. Went through the same thing but got cut off immediately. (Get the unprofessionalism here. Not ONE person wanted to handle MY problem. I now know I will be waiting for a LONG time while contracts are filled out even though I am a preferred/wizard holder
I finally went directly to the counter ACROSS TOWN and asked them to update the acct as I was there. He said its a prepaid acct and He couldn't do a thing (Waiving His arms around, how damn unprofessional is THAT!?)
Now I am just trying to update My acct, change the credit card number and add My preferred status/wizard number so I won't have to (Wait in line)
Just to tell You I have NEVER had this experience in ANY other states I rent from Avis. I usually call up, give my wizzard number and I am treated professionally but in Florida, NOT TRUE.
WORST EXERIENCE I HAVE EVER HAD WITHA RENTAL COMPANY!!!!!!! We reserved a car 2 months prior to our vacation. We fly in to St. Pete/Clearwater airport, get an uber and the uber takes us to the location to get our rental. What do you know?! They are closed and no one bothered to call and let us know. So we had to pay for an uber back to the airport. Then when we get there you would think for the inconvenience they would help us out. Well at first that is what we thought. Avis guy told us that he would take care of things since this shouldn't of happened. He put us in a rental and told us he would make sure we were only charged $40 a day for the rental. Okay, this was way more than what our original rental was, but we needed to get onto our vacation. So we drive an hour away and find out we were charged $450. We return the rental the next day, they put a $450 hold on our card for 5 days then charged us close to $100 for a one day rental. Called over and over to file a complaint and never got through to anyone because they kept hanging up on me. I got online filed a complaint and they said there is nothing they can do for me. Now mind you, we got a new rental through Alamo and they went above and beyond our expectations to make sure we were satisfied with everything, we paid way less and they called me within 12 hours after rental was returned to see how our experience was. Have yet to talk to anyone from Avis. Clearly Avis does not care about their customers!
Rented a car on 11/23/2017 from JFK Airport.. Reservation was for 3 days. We ended up returning the car 2 days earlier. we had the car 1 day and 3 hours. We were charged for the full day and $100 per hour after that 24 hour period. Which is highway robbery. I have rented cars from Avis in the past SEVERAL TIMES and I have never been subjected to this. when did Avis start penalizing customers for returning cars early?
I would like a refund and If this is not resolved I will NEVER rent a car from this company again.
November 26, 2017
To Whom It May Concern,
I have been a "Preferred" customer as long as I can remember.
I rented a car from Avis on November 22, 2017 - the day before Thanksgiving. I stood in line for a minimum of 45 minutes waiting to pick up my "Preferred" status car. There were at the very least 20 people behind me also waiting to pick up their "Preferred" or "Fast Break" cars. At the counter was a pleasant young woman who fielded nasty comments and even a woman who went in through the back door of her booth demanding her car. The young woman never lost her composure. Shortly thereafter I saw another woman show up wearing the Avis uniform and was relieved; however, this woman looked at the line and left. I asked who the woman was and was told she was the supervisor. Why you would choose to understaff on the day before a major holiday is beyond me. I lost an hour with my daughter (who is in the hospital) as a result of this.
My next issue occurred while I was driving on the H1 in Honolulu. I could hear this weird "bumping" like noise while I was driving, but assumed it was the highway. The next day while driving back to the hospital the weird bumping resumed. It was then I realized it was coming from the hood of the car NOT being shut all the way. If the hood would have opened all the way on H1, I probably would not be writing this letter.
The topper was when I went to drop my car off I was approached (not greeted) by the young man who gave me a piece a of paper telling me I had to go to the customer service counter. I said to him, do you see anything I might have left I the car and he walked away. Guess what? Not that it is your responsibility, but in all the confusion, my sunglasses were on the driver's seat (I think it is safe to assume I will never see them again). I go to the Customer Service window and waited 40 minutes. When it was my turn, I handed the woman the ticket. Without a word, she got on her computer and obviously did not get the answer she needed. Picked up the phone and then used a walkie talkie apparently to find out about my bill. Nothing was said to me by her that there was even an issue with my bill, I just assumed it. I stood there and waited while 7 buses to the airport went by to find out that there was a question about me using a certificate that I purchased for $100 being used on the rental. That took another 20 minutes. So another hour was lost.
The only positive experience I had was your drivers to and from the airport. As far as I am concerned, they are the only thing you have going for you in the area of customer service.
TERRIBLE SERVICE! I probably shouldn't use the term "service" as I received virtually NO CUSTOMER SERVICE! I booked and PRE-PAID CASH for a full size SUV; "or similar vehicle" as Avis puts it; 12 days prior to needing it. I received a RESERVATION CONFIRMATION from Avis. Apparently Avis does not understand the definitions of RESERVATION,CONFIRMATION or PRE-PAID. 25 hours before I was to pick up my vehicle I was informed by the local Avis office the vehicle wasn't available, the best they could do was a sedan. I needed to travel from Virginia to Chicago to attend the memorial celebration for my sister who had passed away. I needed the large vehicle so I would be able to bring the many things I inherited back with me. In no way is a SEDAN a similar vehicle to a FULL SIZE SUV! The agent at the local office told me to call the Avis 800 number myself to ensure I would receive a refund. Why should that be my responsibility? When I called I was told the only way to receive a refund would be to cancel the reservation. There was no mention of helping me find another vehicle. It was only after I cancelled the reservation I was told it would take 5-7 business days for the refund to be put back into my account, and the cancellation could not be reversed. Why is it that Avis can take my money overnight for a reservation but it takes 5-7 days to refund the same? In the meantime I made at least 4 calls to Avis to work out a solution. The only large vehicle I was offered was a Ford F150 crew cab pick-up. Again, hardly a substitute for an SUV. I did some of MY OWN SEARCHING; why couldn't an Avis agent have done that?; and found an SUV at Avis at Ronald Reagan National Airport in Washington DC. When I called Avis for the too-many-th time to arrange for THAT SUV, Avis would not transfer the vehicle to Richmond International Airport. Seems like a small thing to do after all the hassle I'd already been given. When I received the confirmation email for this car, the reservation showed a sedan to be picked up at Richmond. WTF?!? I once again called back to Avis to correct the reservation. So, now I'm driving 100 miles out of my way to get the type of car I originally reserved and paid for. Again I had to PRE-PAY and lay out even more cash. I can only hope and pray that the SUV will actually be there when I get to the airport. I spent at least 5 hours on the phone trying to correct a mistake that is Avis' fault. I will also be contacting Avis Corporate Offices. This is a total scam, paying upfront and then not getting what the RESERVATION CONFIRMATION said I would get. It's also ridiculous that I had to find the vehicle ON MY OWN! A 5-7 day wait period for a refund is also COMPLETELY INSANE! AVIS, YOU ABSOLUTELY DON'T TRY HARDER! As a female senior citizen who made reservations through AARP I feel completely taken advantage of and targeted as someone who won't fuss and just be satisfied with whatever Avis gave me.
IS THERE ANYONE LISTENING ?????
I happened to book a vehicle through AVIS in October 2017 whilst on a family vacation in South Africa, considering the AVIS logo is "We try harder" you can understand my total disappointment when I arrived at the International desk at Johannesburg International Airport to find a line of approximately 50 people with 2 avis representatives on the desk, I had just flown for 16 hrs and was not really wanting to wait a long time to get to my rental car, well it took almost 1 hr and 20 mins to get to the desk only to find out that they had the incorrect vehichle booked, aprantly a "Premium SUV " in the USA is not the same as in South Afica, now bear in mind I booked it on the AVIS website. the AVIS person pointed out that this was my fault and I "should just take the car they had and be happy", Really? So far their logo " WE TRY HARDER " is not resonating at all.
So we decided to take the vehicle as it was late and we still had a fair drive to get to our destination, on leaving the rental garage, just before the exit we had to report to yet another AVIS person to let them notate the damage to the vehicle, this was a very unsettling experience, there were four males sitting and an unmarked, private vehicle, drinking from open bottles of beer, Loud music playing, almost a party atmosphere, bearing in mind this is in the AVIS rental car garage at the exist just before we were to leave, anyway the avis person, who was partaking in the festivities casually approached the vehicle to make a note of the damage before returing to her party . We eventually got out of there,
what a terrible experience, in fact, a bit scary to say the least. Well on returning the vehicle I informed the staff of my discontent and they summoned a manager on duty, he assured me he would look into the video surveillance of that evening and sort it out, he offered a refund of $100 as a compensation which I thought was a kind gesture. On returning to the USA I NOTICED that they have charged my card for the full amount, the terrible experience continues I have had 3 conversations trying to get this resolved and so far the latest is I have to wait up to 30 days to get a resolved, "We Try Harder " is laughable and should be replaced with "We don't care", my next step is to go to the senior management team and see if anyone does actually give a damn about how terrible their customer experience really is