I wish I never became a customer.... they have nerve to nickel and dime me. I pay for better speeds and get shotty service. Trying to reach a representative takes hours just for them to give you the run around, and show very little to none interest with actually helping anyone. This is insane and I just hate the fact that I'm stuck with this horrible company.
In order to succeed in any business I feel customer service is the most important factor, along with quality product.
I was a optimum customer back in Nov. of 2017, there was a issue with the installation of my cable services. The tech ran the wires over the floor inside of over the roof. My landlord than called and let me know this was done improperly and I had to get this fix. I called optimum immediately to fix this, no one ever showed, I made a few more calls to have the problem resolved and despite my efforts no one ever showed and got back to me. NOT EVEN A PHONE CALL BACK. At this point I was frustrated and wanted no parts of a company that does not value their customer, so I cancelled optimum services. I was told I would receive a refund from their 30 day money back guarantee and a tech would be there to collect the equipment. A tech came and gathered the equipment no problem, I'm thinking this nightmare is almost over but it really just started. So now we are in mid Dec and it almost christmas time and still I have no refund, I called optimum customer service numerous in Dec just to be told they would have to investigate my problem, still no one has gotten back to me and I still have no refund. Jan hits and I am be given the same run a round, NOT ONLY DID THE NOT REFUND ME BUT THEY ALSO SENT ME TO COLLECTIONS...... OH HOW I WANNA YELL AT THE TOP OF MY LOUNGES. I am so pissed because I work hard on improving my credit and having a good score just to let it be effected by the incompetence of optimums customer service. And to think after 3 months, they are still telling me they have to investigate. So pretty much they TOOK MY MONEY AND MESSED UP MY CREDIT AND I RECEIVED NOTHING BUT A HEADACHE.
DO NOT USE OPTIMUM SERVICES.... I REPEAT DOOOOO NOT BY ANY MEANS USE OPTIMUM SERVICES, THEY DO NOT VALUE THEY CUSTOMERS AND YOU WILL REGRET IT. I AM STILL FIGHTING TO GET MY REFUND BACK AND FOR THEM TO GET THIS BOGUS CHARGE OFF MY CREDIT, THEY DO NOT CARE CAUSE ITS BEEN GOING ON FOR 3 MONTHS AND NOTHING HAS BEEN DONE TO FIX THIS. I WILL BE REPORTING THIS TO THE BBB AND ALSO HAVING ALL MY FAMILY AND FRIENDS BOYCOTT THIS COMPANY. Thank you all for listening and hopfully this helps stop someone else from making the same bad choice as I did.
To think that this system is very favoring the Hispanics we have to pay for 36 channels which those bums get for free when you force other languages to pay for their channels. I ask why should I have to pay for these channels. The only conclusion I can come to is that the Dolan family are "tinkers" and probably are screwing a Hispanic well I think you should respect you policy of "you want you language then pay for it"
But yet the no Hispanic has to pay. I demand that you take away these channels and immediately lower my bill you bastards.
DO NOT UNDER ANY CIRCUMSTANCES USE THEIR VOIP PHONE SERVICES. IT DOES NOT FUNCTION AS A BASIC PHONE SYSTEM. UNABILITY TO EVEN HAVE A HOLD CUE. 4 DAYS AND MY BUSINESS DOES NOT FUNCTION AND CLIENTS ARE GETTING JUST RINGING. NO HELP FROM SALES PERSON, SUPERVISORS OR TECHINCAL SUPPORT. NOTHING BUT DELAYS AND DAYS WAITING FOR CALL BACKS. DIFFICULOT TO PORT MYSELF BACK TO PRIOR COMPANY. YOU HAVE BEEN WARNED. WORST EXPERIENCE EVER.
Horrible... been waiting 2 days for a tech to show up to fix a problem with one box... multiple phone calles have not fixed this problem.. plus customer service has a record of the work order saying it was fixed.... it was not, there was no tech there at all... the whole document is false ! I need this fixed .
Will you P L E A S E end that ridiculous commercial with that person locking himself out of the hotel room!! It's played 15-20 times each and every day for months to the point of being sickening. If you think this encourages a consumer to switch over to Optimum, you are sadly mistaken. It makes me strongly want to switch over to Verizon!!
This may just be the worst company I have ever had to deal with. he way we have been treated in the last 24 hrs... you should be ashamed of yourselves and just close the doors! You don't deserve anyone's business! My husband and I were going to cancel, but then decided NOT to run with the herd and stick around. We reinstated our services and because one of your customer service reps who has their head up their but missed a step and forgot to note that we chose not to cancel (even after telling us "no problem what so ever, ill just send an email and it wont be cancelled" Guess she forgot) our services were suspended. Now? After countless phone calls, getting hung up on 5 times!!!!!!! and being told one story and than another, we still don't have an answer and my last call after the supervisor (yeah right) told me she was rectifying the issue and put me on hold for 45 min, i was hung up on AGAIN! Keep your services... we don't want it! and i will post all over social media of the way we were treated and encourage all to get rid of your services. You have some nerve taking peoples hard earned money for non existent services! You should be ashamed of yourselves! How dare you!
BTW, after sending an email about our situation... this was the reply "Hello and thanks for your email. I suggest you to get in contact with the Billing department so they can give you better assistance". This in a nutshell is what we have been dealing with all day. ITS NOT A BILLING ISSUE! LOL, i'm dying laughing right now that i even got this email because it just proves what a ****show you are running over there. Sure ill call billing, so they can transfer me to service dept and get hung up on the way over! You guys don't know what you are doing and for that, you should not be collecting money for services you can not provide! Time to file a complaint with the BBB!
Optimum services are horrible, they have cut out a major network and refuse to accommodate customers by refunding the cost of Starz. The added/replaced channels do not accommodate the loss either. I have been an Optimum for over 10 years and this is unacceptable.
First I want to say this is the worst I ever see. I got service on Nov 25, 2017, and from that day to now I haven't gotten proper internet service. November 25th the technician came out and someone was home. When i got home on move 26th I saw many issues. The modem and installation wasn't done properly . I called and spoke to someone and I was transferred to the field supervisor for a call back. Julio contacted me and I told him what was going on. He was suppose to come out and I had an emergency and I had to reschedule. When we finally spoke again he set up the ticket for someone to come out. For that date, no one could have come out because of the weather, I reschedule. The second time someone called at 830 When my appointment was 5_8 saying the technician wouldn't be able to come out. We reschedule again. That date no one showed up again, it was snowing. The appointment was made for last week sunday from 11_2. A technician called after 9 saying he can cone early. After speaking to him giving him the ok, I had to call him back after 10 because he too never showed up. When i finally spoke to him after 10 30 he advised after speaking to his supervisor he cannot come but the person that didn't wire the house correctly from the 1st place had to come back out. An appointment was reschedule and a senior technician was schedule to come out on Sunday jan 21, from 11 to 2pm. I'm still waiting. 2:03 someone called saying to me technician van come 330. I said to her 3:30now. This is ridiculous. After 4 I had to call back, no one showed. The same person I spoke to before called back and told me she thought I said no. She advise me she would call me back to advise me on the time. It is 10:20 am on Monday Jan 22 and I'm still waiting on that call. At 6:55pm a technician called and advise me he just got the job and he will be here in 20 minutes. When he reached he told me it's a signal problem he was advise to come and fix. Nothing else. The technician tried but he also advise me he had to rewire the house. I called the customer service and spoke to numerous people and I was advise I'm not entitled for a credit when I was advise of such because I haven't had any proper internet for the pass months. Then I was advise he move the modem I would be charged because it's pass 30 days. Just imagine the nerve after I'm sitting here waiting to fix the issue for so long. The modem and everything is on the floor, and c ant be moved because the wires are too short. Cable vision is refusing to give me a credit, fix my problems and I'm still getting billed
I installed my service Nov 26 2017. From that date to now I have spoken to over 20 representatives and over 10 supervisors. I have an internet issue that seems to be a problem to fix. Made numerous appointments for technical support and guess what, many times no one showed up. Yesterday had an appointment for 11-2. At 2:03 I received a call stating the person would not reach me until 3:30pm. The technician did not call me until after 6 saying he's 20 minutes away. The issue is still not fixed. At this point customer service and no one has put the time out to resolve my issues. This company is the worst. Paying for crappy service. They even refuse to give me a credit on my account.
I CALLED OPTIMUM YESTERDAY (1/20/2018)TO DISCONNECT MY SERVICES. I JUST RECEIVED THE EMAIL THAT YOUR GOING TO DISCONNECT ME ON MY NEXT BILLING DATE 2/15/2018.
WELL FIRST OF ALL LET START BY SAYING WHEN I TRIED TO DISCONNECT MY SERVICE WHOM EVER WAS HELPING ME WAS GIVEN ME A HARD TIME. I TOLD HIM WHY AND HE KEPT HARASSING ME. ( AND IF I RECALL NO MEANS NO) NOT TO DISCONNECT WITH OPTIMUM. I THEN REQUESTED A SUPERVISOR IN WHICH HE REFUSED TO COMPED. MY DAUGHTER WAS STANDING NEXT TO ME AND TOLD TO HANG UP AND CALL BACK. AFTER I FINALLY SCREAMED AT HIM AND TOLD HIM TO STOP HARASSING ME. HE SAID HE WILL SENDING ME AN EMAIL AND HUNG THE PHONE THIS WENT ON FOR 20 MINUTES.
BUT MY STORY DO NOT END THERE WHEN I FIRST CALLED OPTIMUM TO SEE WHAT KIND OF SERVICES OR PACKAGE YOU HAVE I ALSO GOT HARASSED. WHEN I TOLD YOUR GUY THANK FOR YOU TIME LET ME THINK ABOUT IT, HE STARTED YELLING AN SCREAMING AT ME WHATS THERE TO THINK ABOUT. I YELLED BACK THAT WAS MY CHOICE AND HUNG UP, WELL HE CALLED ME BACK I WAS SHOCK THAT HE CALLED ME BACK ALL HE KEEP SAY WHY DID I HAVE TO THINK ABOUT IT SCREAMING AND YELLING, WHEN MY SON GOT ON THE PHONE AND TOLD HIM HE GOING TO REPORT HIM HE HUNG UP THE PHONE. I DID CALL OPTIMUM AND REPORT (LUCKY ME HE DID MADE NOTES ON MY ACCOUNT) A SUPERVISOR CALLED ME BACK, WE TALKED AND BECAUSE I WAS HARASSED HE GAVE ME A DEAL. HOWEVER I WISH I CAN SAY THAT I WAS HAPPY WITH YOU SERVICES BUT I WAS NOT. I BARELY HAD INTERNET SERVICES I WOULD CALL AND COMPLAIN AND DID EVERYTHING I HAD TO DO. MY DAUGHTER COULD NOT DO HER SCHOOL WORK I COULD PAY MY BILLS.(ALL I GOT FROM OPTIMUM WAS YOU DO KNOW I COULD GO ON LINE AND FIX, WELL IF I HAVE NO INTERNET HOW COULD I)
ONCE AGAIN I DONT FEEL THAT I HAVE TO BE HARASSED AND KEPT ON THE PHONE FOR 20 MINUTES OF SOMEONE YELLING AT ME NOT TO TURN OFF MY SERVICE.
SO I WOULD LIKE MY SERVICES TO BE TURNED OFF AS OFF 1/20/2018 NOT 2/15/2018. I WILL NOT PAY FOR SOMETHING THAT AM NOT USING. OR BE HARASSED TO USE OR NOT TO USED.
Optimum has the absolute worse customer service! All three of my services went out. I called the tech department and they sent someone out a few days later. I spoke with a representative and a supervisor on the day in which the work order was created. Neither advised me that I would be charged a service fee of $80. I called to dispute the fee, telling them to pull the phone call. The representatives and supervisors all state that pulling the phone call would be for coaching purposes only, and would not initiate a credit for the $80, regardless of what I was told.
In addition, I spoke with a supervisor (Steven) and asked him to transfer me to the retention department, as I had been waiting on a phone call back from the supervisor. Steven refused to transfer me, stating that the policy will not allow him to transfer my call to retention because I have a pending balance. Absurd! You refuse to terminate my service as long as I have a balance? Bad business!
Absolutely the worst customer care in the history of American industry. I've listened to six (6) hours of music and advertisements, because the incompetent technician felt it was more important to send text messages than completing our installation correctly.
If anyone would like to join me in collecting signatures to take the Attorney General's Office of the State of New York, email me at (hidden).
I would like to join this please let me know how I can get involved
I would like to get involved .
Please pass the petition along.
I will gladly sign it.
150 signatures and counting - time to bring these folks to reality.
Customer Service is useless. So-called supervisors are unprofessional. They also lie. I am still waiting on a call back. From Freddie (supervisor).
I AGREE with bringing this company to reality.
Yes it is time.
I'm sure this email will never get to anyone at Optimum who cares, but I'm sending it anyway. I'm very upset and frustrated over losing the 20 or so STARZ Channels as well as the TAG Games channel. I am seriously contemplating changing my cable provider from Optimum to someone else and am currently looking at my options. I have been with Cablevision for well over 25 years. This is ridiculous. I have had many opportunities to switch to Verizon FIOS, as my family of 6 cell phone plans are with Verizon, who offer cheaper prices and more quality stations, but I have stayed loyal to Optimum. That loyalty is now very much in jeopardy. Oh, but I forgot, you did add the "Cowboy Channel", a channel that is a must have for every household. Maybe you can add a " Knitting Channel " and then even a " How to properly tie your Shoe Laces " channel as well. That would make everything just perfect.
I am assuming my monthly bill has dropped significantly with the loss of 20 channels. Please let me know what my " Reduced " monthly bill is now.
No your bill wool not change, from me speaking to 5 reps they all said the same thing . Smh . It's fraud, and greed . and there reason is not even legit. It's a shame . Cause just like me ppl. Who been with them for over 10, 20, 30 . Years get treated this way . God will prevail .
I can not believe the reviews here, how do they stay in business? I am very unhappy with their customer service. recently had a baby and had to stop working. My bill went up significantly so being a long time customer (never had another cable company) I called to see how I could reduce my bill. They refused to work with me so I told them I was very unhappy. Got a better deal with Fios so I switched, when I called to cancel my cablevison service ONLY THEN did they try to convince me to stay and work with me but I had already switched and frankly I was upset they didn't work with me when I originally called! This was in Dec, I cancelled the first week of January, and now they charged me for Feb!!!! Since I had automatic bill pay they just took the money from my account. I now have had to pay both Fios and Cablevision for the month of Jan and Feb. They refuse to refund me for Feb. Waiting for a call back from a supervisor but I am not optimistic. I will never return to Cablevision if they do not work with me and I will be sure to tell everyone of my experience.
I absolutely agree with your statement 100%. Their company is going to fail in the years to come. Having the same issues. All cause of greed and dispensations fraud.
Correcting a word, all cause of fraud, and greed and dishonesty . Cablevision ( Optimum ) is not being truthful to their customers and have been avoiding ppl., by phone by not being able to answer question, the customer services is poor and most don't know what to say when asked questions. I have spoke to 5 ppl. Already got no where they all are trained to say certain things not knowing themselves that their being used to do the dirty work that the head superiors don't want to do. We all need to come together and stop them from ripping us off, it need to be stopped, God sees everything and he will make it rite we as a ppl. Need to pray that companies like this be held responsible to the highest power. I have been with this company since the 90's smh it's a shame to be treated this way, they need to be exposed for who they are and how they hurt ppl. Put God 1 st and watch his power work . It's time to stop supporting companies who don't care about us the same way. Not supporting them financially will hurt them the most. I'm hoping to find a better company to spend money with, it's hard to say who cause you don't know who trust now days . GodBless.