Information, reviews and public commentary for US companies

DHL Express (USA), Inc.

Rating
0.5
Web
http://dhl-usa.com
Address
1200 S. Pine Island Rd.
Plantation, FL
33324
Phone
(954) 888-7000
Fax
(888) 221-6211
Employees
30,000
Twitter IDs
@dhlexpress
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Edgardo Torres - 2 h ago

0

This Company certainly do the honor to their name

Deficient

Horrific

Logistics

I have been waiting for a package to be delivered to me since January 24, and, they not only delivered to the wrong address, but every time I call them to check when they are going to re deliver my package they have NO answer for me, they keep apologizing and ask me to call them back the next day to see if they have information for me.

Ironic for a company that while they have you waiting at then offers international logistics, how do you want me to refer you to my friends and associates if you can't handle just 1 package correctly. I keep asking for a manager and the tell me that the manages is unable to do more that whatever they have done so far.

Hey they even ask me if I wanted to go and pick up my package myself and I should probably do but the thing is are they going to have a heck for me there not only for the service I paid and did not received and for the money I'm loosing during those hours I have to travel to their distribution center to do the job they are supposed to do.

And then you all Corporate and they don't have a REAL person to answer the phone just a machine and if you don't have a name then it hangs up on you so they have ZERO accountability. Today is February 6 and still don't have an idea if I'm going to get my package delivered to me today

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Carmen Popovici - 4 d 28 s ago

0

Dear DHL, On Wednesday 01/24 I dropped off my DHL envelope containing legal documents. The estimated delivery date to destination (Romania) was 01/29 - 01/30. On Tuesday 01/30 I went to track my package online and to my surprise it showed a route: Boston, MA-Cincinnati, OH-Leipzig, Germany - Bergamo, Italy - Milan,Italy and back to Cincinnati, OH. Obviously alarmed that my package came back to US I called DHL customer service which took my phone and info and said I will be called by a research specialist. The RS called me back I explained that these are legal documents and I need them to be in Romania by Thursday the latest because of an emergency transaction. The RS promised my package will be on the first plane to Europe that day (01/30/2018) and told me someone will call me back with more info. No one called. Next day 01/31 my packaged still showed in Cincinnati on the tracking tool and I called back. Same a RS got in touch with me and I expressed once again the urgency of the situation, the danger of losing money, time, other people money and time who were traveling to Romania to complete the transaction. The RS told me the package will be in Romania Friday 02/02 and I asked to talk with a manager bc that would be late. He put me on hold. When he came back he said all managers are busy, of course but he asked do you want me to put a note to expedite? I was thinking in my head "do you have to ask? Isn't that the first thing to do when a customer repeatedly talks about urgency?" I said of course. He said a manager will follow up with you. No one followed up with me. Next day 02/01 I had a busy day at work and asked my fiance to call. My package showed in Atlanta this time. The lady that talked with my fiance said she does not think the package is in Atlanta but she did not know where it is and she said they have traces on the package and that they contacted Romania to see if the package is there and she also told him that I have traced the package so they cannot really talk with him. Today 02/02 the package showed that it left Atlanta and it is back in Cincinnati... I am desperate!!!! I have never had a lost package with USPS international or Fedex. It just happened when I compared the estimated delivery date between USPS, FEDEX and DHL the later showed to get it to the destination one day earlier and I needed the package there as fast as I could which was a terrible decision. Meanwhile I posted on DHL facebook my experience. Only one DHL person came back to direct me to their tracking facebook page but NO ONE came back with a resolution, whit a clear answer where the package is or with repairs to all this ordeal which really took a lot of energy, time, money, and put a lot of stress on numerous people.

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Frustrated Good Samartian - 5 d 8 m ago

0

DHL delivered package to me that was not mine. Contacted them 4 times trying to give it back. They want you to play 20 questions, so package will likely end up undelivered. Too many corporate rules, no common sense when someone tries to do them a favor. Corporate culture, which should come from Mr. Hewitt's office, is very poor. His board should consider replacing him with someone who cares.

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Troubled - 77 d 9 h ago

0

Difficult to use DHL as had two shipments to Pune India not get there. Customer service didn't want to "own" solving the holdups either. So these DNA gifts were returned to the store and they recommended we resend with Fedex. It should arrive tomorrow.

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Rick - 16 d 19 h ago

Your driver probably didn't check to see if you had a certificate of origin for the items that you where trying to send. If there wasn't a coo it could get held up at customs. Some items also require additional paperwork. It's the drivers responsibility to check before scanning the package.

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Audrey - 56 d ago

1

they keep leaving my packages in the street my driver is either lazy or stupid. This is the second time

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Pissed Off ! - 17 d 18 h ago

0

SORRY ASS WORKER WITH A POS COMPANY!Did not even attept to get someone to door! Was supposed to be NO SIG REQUIRED! My daughter & mother in law was home! Called me,i did not answer,so many bogus calls.Then texts me,this is DHL with your Package.I call them,he's done hauled ASS! Prob there 2 mins!

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Unhappy Customer - 20 d ago

I had no problems in the state of Tennesse, but after I moved to Florida, DHL couriers are showing me that they don't care about their jobs and the corporate office can careless about customer service, because they make sure that you can't contact them to file an official complaint. Corporate can careless about losing business and risking the chance of going bankrupt, due to the lost of customers, because they feel that we, as customers love not receiving merchandise that we have purchase and will continue to use them. I had a package that was supposed to be delivered yesterday, only to be told that the courier decided to deliver it to another address and obtained a signature from someone, who I don't know. The merchandise almost cost $400.00 and their response is like "Oh well, better luck next time". Customers who use this company, beware, because most likely you will not receive your package.

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TWG - 25 d 19 h ago

0

I have tried to reach the Customer Service people and can never get to them. They are supposed to call me back and it's been 3 hours and no call yet. Called the corporate office and it tells me to stay on the line for assistance and then I get disconnected.

Post Office is supposed to deliver it to me, but they say they don't have it. They told me DHL uses another company (might be owned by them) to take it from IL to WI but there is no where that it tells me who that is and how to reach them.

My package was supposed to be here yesterday and so far nobody seems to know where it is. It would be so much easier if they would just call me back.

If this is normal for the wait time, they need to hire more people to handle the phones.

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PCS - 71 d ago

2

DHL has a problem and I have a solution.

My parcel (hidden) was scheduled for delivery two weeks ago. In addition to trying to track online I spoke with customer service on several occasions. At one point I was told the case had been closed because I would receive last Wednesday. Not received.

Finally, I took the initiative of calling the 10th Avenue distribution center in NY. I spoke with a very helpful person by the name of Paul. The tracking system showed the same information from two weeks ago. He was able to find the package in the "lost and found." I was on hold for LESS THAN ONE MINUTE. Paperwork had fallen off the package.

Apparently your customer service department did not contact 10th Avenue. It has to be cheaper for DHL to find packages than to waste resources (customer service center "specialists?") and avoid the need to process claims. Lastly, this would create goodwill with your customers.

I look forward to your reply.

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Anonymous - 83 d ago

THIS IS THE WORST COMPANY THAT I HAVE EVER USED.. YOU GUYS NEED TO GET IT TOGETHER. OUT IN CALIFORNIA THEY WERE GREAT FOR PICKING UP AND SENDING MY GOODS. OUT HERE IN GEORGIA YOU GUYS SUCK!!!!!!!!!!!

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Anonymous - 84 d 6 h ago

0

This company in joliet il is very loud. It was built so close to houses on vetter rd. We on vetter rd were told and went to meetings. A lp filling station was suppose to be built where this dhl warehouse is. Next thing we know this warehouse gets built. The residents on vetter rd were not told about this. The noises from this place is so loud that we have to yell at each other when we are outside even though we are feet from each other. And at night the noise gets louder the sound is higher than our tvs inside our home. And it makes it very hard to sleep. I have not gotten any good sleep since this place opened

This area used to be a peaceful, quiet, and dark rural area. So we are used to the peace and quiet and darkness at night. The Illinois Pollution Control Board says that companies just can't come in and bring all the noise and lights into what was once was peaceful and dark at night area. They cannot disrupt our lives like this and deprive us of sleep especially when we are used to peace and quiet and darkness at night. I have went to the warehouse and complained and have called mars candy and wrigley gum. The two products thst are in thus warehouse. And got no where. I am ready to sue because of the noise and lights from this warehouse. Being deprived of my sleep is taking its toll on my health and I will not stand for it any longer. I have already met with my lawyer on this and are ready to sue. You at this DHL logistics cannot come in and make a the noise you want. This company knew how noisy this place was gonna be. Also the banging noise from loading the trailers up and the noise from the trucks in the yard also are loud and have gotten louder

DHL logistics needs to do something about the noise or I will sue. Or better yet GET OUT OF OUR NEIGHBORHOOD!!!!

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Will Brown - 105 d 15 h ago

4

I've worked for this company the past 10 months. I loved working in the recieving area. The company wants to hire me on but, in a department that would not be applicable for me. They would like me to sign an agreement that states I agree to work in the modulation area. Should I sign? I have till the 3rd of November to decide.

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Anonymous - 88 d 16 h ago

Read the reviews Will! WHY would you want to work for such a poor company??????????????

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Jeanne - 88 d 16 h ago

0

I have been waiting on medication for 1 1/5 weeks to be delivered from Stow Ohio. It;s 1 hour from here. Found out you don't deliver unless you have full pallets! With your poor service they'll never get full. This is pathetic and completely unacceptable!

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Hilda Patrick - 104 d 14 h ago

0

I AM HIGHLY DISAPPOINTED AND DISGUSTED WITH THE SERVICE I'M RECIEVING FROM DHL. I HAVE BEEN WAITING FOR 2 DAYS FOR PACKAGES THAT WERE SHIPPED THROUGH DHL AND FOR TWO DAYS I HAVE BEEN GETTING THE RUN AROUND, THE CUSTOMER SERVICE ASSISTANT IS TELLING ME THAT MY PACKAGES WERE ATTEMPTED TO BE DELIVERED BUT YET THERE WERE NO DOOR TAGS ON MY DOOR EITHER DAY. MY APARTMENT COMPLEX IS VERY BIG BUT THE BUILDINGS ARE NUMBERED AND ALL A DRIVER WOULD HAVE TO DO TO FIND MY APARTMENT WOULD BE TO READ THE SIGNS. THAT SEEMS TO BE TOO HARD FOR THEM TO DO. I SPENT CLOSE TO $100 AND PAID FOR EXPEDITED SHIPPING THROUGH DRESLILY.COM AND THEYE SHIPPED MY PACKAGES THROUGH DHL WHO CAN'T FOLLOW SIMPLE INSTRUCTIONS AND THEN WHEN I ASKED FOR THE CORPORATE PHONE NUMBER I WAS TOLD BY WAYNE THAT HE COULD NOT PROVIDE THE NUMBER TO ME....... I HAVE NEVER BEEN MORE DISGUSTED WITH A DELIVERY SERVICE IN MY LIFE!!!!!

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PT - 117 d 21 h ago

0

Yup. These guys suck the big fat one.

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Sara Ramos - 123 d 22 h ago

0

I am stunned as to the lack of customer service, follow up or help from the USA DHL team. I am still waiting on an update since my call to the company on Tuesday. I will never use this company again, i will use FEDEX for all of international or domestic shipping needs. I have always received timely information from FEDEX and it seems like their is a trained lack of caring coming from the top of the organization.

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Rod M - 123 d ago

0

I totally agree with you. This is my first time using DHL and it is an horrible experience.

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QuesterII, Inc. - 132 d 24 h ago

0

Worst, worst, worst FIRM to ever deal with. For years they have refused to change our City address in their system(despite claiming otherwise) and every shipment takes days to get out because of this. If you try and get ahold of the headquarters in Florida they will not even allow you to speak to an operator to be directed to the right department. You cannot get a sales representative on the phone as they never answer. So shipments do not get out in a timely manner. The utter stupidity is beyond belief that a simple address cannot be changed with thousands of dollars of business are shipped yearly at the very same address and picked up by DHL.

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Transportation Guru - 133 d ago

5

I am sorry to hear that DHL has such a bad service reputation. I have used them and had a wonderful experience both internationally and domestically. I know from experience prior to the merger with Airborne Express they were very customer oriented. I hope someone reads these and takes notes for improvement. They were a great reputable company up until the merger. They unfortunately for them, got rid of the people who made DHL a big success and cared about their customers and went the extra mile to please each one. I am shocked at this and only hope that they can recover the faith of customers and bring back the loyalty of the employees to go the extra mile to research and get the deliveries where they need to be and get the reputation back. I can say this however, if you incur additional charges upon the package reaching the destination it is only due to what the customs agent who inspected the package in the receiving country decides that there will be additional duty assessed, DHL, FEDEX nor UPS can do anything about that charge and they can only pass it on to the recipient of the package or back to the shipper if that is what has been set up. Customs can be a real trip to deal with depending on the commodities within the package and the countries regulations. Just be mindful with that. So I wish I could help each one of you but I do not work at DHL at the moment however if I ever do I will bring this to their attention. Good luck everyone.

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Esther maina - 1 y ago

0

Hello,i recently received a shipment for Hong Kong to kenya and it was paid for 33.63dollar but when it reached to me the main office here is asking me to pay for another 32.000...can you kindly assist and explain to me why noone is giving me the right answer.

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No Name - 133 d 2 h ago

4

Because customs charged DHL to get your package released. Its the duty that Kenya customs assessed to you. One never knows what the fees will be if any. Customs changes their procedures and duties daily. Sorry I know that is not what you wanted to hear.

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kAYELYNN - 161 d ago

0

DHL is the worst. their drunk ass driver delivered my package to the wrong address and their rude ass staff didn't do anything to try to find my package or reimburse me being that they delivered by package to the wrong address in the first place. DO NOT USE DHL ITS GHETTO AND IF THEIR DRIVERS LOSE YOUR PACKAGE THEY DONT CARE.

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Mary L Escobedo - 202 d 17 s ago

0

I agree with DHL being the worst of the worst. I had a phone I left behind at a Venice hotel and the hotel made arrangement to ship to me which unfortunately I have never received. Have continually been working with different reps from DHL to no avail. Nothing but the runaround. Last one said I had to contact the service that picked up the phone in Venice for me to get a release so that I could file a claim. They could not help me with the claim until I received a release from them. I explained I had paid directly to DHL for this shipment and it should be up to DHL to work this out, not mine. That's why I paid for the service.. That should be their problem. DHL has lost the delivery, not I. Their job to locate the shipment or file the claim. All I can say is if you don't get your delivery don't expect DHL to assist you with it. DHL looses your shipment, you are out of luck. Never again will I ever use DHL again and neither should you. Let me say this problem has started from the scheduled delivery date of July 5, 2017 to now and have yet to resolve this issue.

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