Information, reviews and public commentary for US companies

Hyundai USA

Rating
1.065844
Web
hyundai.com
Address
10550 Talbert Avenue
Fountain Valley, CA
92708
Phone
(714) 965-3000
Fax
(714) 965-3149
Twitter IDs
@Hyundai
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Mike S. - 20 h 16 m ago

Hyundai of Woodland Hills did not bargain with me in good faith at all!! The salesman used " bait and switch" salesmanship, and Martin Raufi complained about having to pick up my last 4 payments, on my 2015 Sonata Limited!

I leased the aforementioned vehicle over 2 1/2 years ago. Why did they mislead me?

Michael Serkin 1(hidden)

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Gl - 5 d 12 h ago

I love my 2011 Santa Fe. It drives like a tank on the snow and ice. That is the number one reason I consider buying another one when it's time. The thing I dislike is the seating. It isn't comfortable and seems cheap. Very uncomfortable on long trips. That would be a reason to consider not getting one when the time comes. Ihopetheseati g can change in the next couple of years.

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Marcella - 6 d 20 h ago

0

I'm calling in reference to a w9 form that was tools to the cancer center was sent a week ago for my car payment to be made current. The customer service was terrible I was given incorrect information three times and was rudely put on hold for 23 min for a transfer staff needs to be retrained and educated on not giving out information they know nothing about

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Chend800 - 8 d ago

0

I'm hoping somebody from headquarters is reading this and will reply.

I am sending a two page letter to the president informing him of the horrendous treatment we got at Nemet Hyundai Motors in Queens, New York.

I got a threatening phone call from the manager days after we purchased the car for cash telling me that they were going to take my car back because I stole it from them. That was only one of the disappointing experiences we had with them over the 12 days it took to get our car.

We have had three Other Hyundais and loved them.

(hidden)

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Judy Quigley Johnson - 10 d 19 h ago

0

HYUNDAI MAHWAH - sucks. They lied, they did not do what they agreed when I renewed my current lease. They stated they would resolve my old lease due to the BIGGER amount I am paying on my new lease. As a result HYUNDAI has reported me to a COLLECTIONS AGENCY. I will never ever lease or buy from Hyundai. They continuously stated they took care of - Ray even when as far as telling me the phones call I was receiving was an in-house agency and not to worry about it. I have e-mails with correspondences stated the situation would be taken care of. Stopped at the dealership on January 25, 2018, to face RAY ARROYO and here he was again, LYING, to my face about actions he should have taken care of. He stated he had notes and it was on a PIECE of paper I sent to him. It clearly stated the issue and it should have been corrected and be done with. HE NEVER DID IT......and now I am confronted with a CREDIT BUREAU. Called HYUNDAI FINANCE COMPANY today (January 26, 2018) Emma stated it was the error of the dealership that has impacted my credit rating. As directed by EMMA, I have to deal with the dealership due to their error (oh, she didn't say that but it was apparent). CUSTOMER SERVICE SUCKS............ This company is not worth rating.

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Feedup - 11 d 23 h ago

January 24 2018 I've requested Temp Power of Attorney to registered my leased car ...I found out that the registration was up in 8/2017 never received the information was never notify.... I called to see if it was sent over only to find out the customer service person never put down the reason why I needed onlyI spoke to supervisor

you have to wait 24-48 hours I now have to wait 5 days to register the car this is insane never lease again for them!!!

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Just Disgusted - 12 d 12 h ago

1

I have never had such bad Customer service in all the time that I have been driving. I have THREE Hyundai's and all I want to do is get my BlueLink to work on my new car...that btw I am paying for the darn service. I have called 10 times...no answer after holding for over 1 hour. I have emailed for help and no answer. So last week...2 hours on hold and finally someone answered. When I complained this is what I got "let me check on that because they haven't been busy at all today" then 30 more minutes waiting for someone to come back and tell me that they have to froward it to the engineers. Asked how long I would have to wait for a response...needless to say...I'm still waiting...SHOCKING. Absolutely the WORST...it truly will make me think about buying another Hyundai if this is how they treat their customers. So if any part of Hyundai Management is reading this and is willing to do their job please look up my case number 10944128 and call me...would love to hear from you!

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Anonymous - 12 d 13 h ago

0

Absolutely terrible service. I was using the road side assistance for the flat tire i had coming out of work at 730 PM (i bought the good tires so this shouldn't be a problem in the first place) and i was told road side assistance would not be here for over an hour and a half although i am in an unfamiliar neighborhood by myself. Completely regretting buying a Hyundai and never will again and will never recommend to anyone.

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Sam D - 13 d 45 m ago

0

Worst customer service ever!!! I took my 2011 hyundai genesis to West Broad Hyundai here in Richmond, VA the first week of October 2017. My car has been in the shop for nearly 4 months now and they still haven't finished it. What's even worse is the fact that these people don't even bother calling you to let you know what's going on with your car. They haven't called me a SINGLE time to update me about my car. A simple call saying, "Hey, sorry it's taking us longer than expected, but here's what's going on with your car..." would be nice. Instead they completely ignore their customers and act like nothing's going on. It's not like they've had my car for over 25% of the year or anything.... Absolutely ridiculous! I've never experienced worse customer service anywhere. And when I call them complaining about why it's taking so long their excuse is that they're very busy. LOL!! How busy could you possibly be for it to take you over 3 months to fix a damn car??? I could've built one from scratch by now. And how low on your priority list is my car?? Seriously, these people are incompetent and have absolutely no idea what they're doing. If they don't have my car finished by next week I plan on suing.

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LaurenD - 13 d 18 h ago

ALEX IN SALES IN CHARLOTTE, N C AT MODERN IS THE ABSOLUTELY THE BEST! HANDS DWN!! NO ONE IS EVER DISRESPECTFUL AT MODERN BUT I DO WISH ALL THE SALES PPL WOULD DRESS LITTLE MORE PROFESSIONALLY..PANTS, SHIRT N TIE OR IRONED CO SHIRT AND SLACKS? CUSTOMER SERVICE EXIST IS ALWAYS POLITE!! MODERN IS HEADS AND SHOULDERS ABOVE ALL THE OTHER DEALESHIPS..ESPECIALLY FORT MILLS, SOUTH CAROLINA -THEY ARE HORRIBLE, THEY SUCK!! THE WORST FINANCE PPL EVER-EVER....GUYS THERE TRY TO INTIMIDATE THE WOMEN THERE, IT SEEMS?THE FINANCE GUYS AT FORT MILL, S C ARE THE MOST RUDEST PPL. NEVER EVER WANT TO DEAL W THEM AGAIN. WHEN I LEFT TO GET GAS, THE LADY N MAN PUMPING GAS SAID EVERYONE HEARS THAT ABOUT FORT MILLS, S C LOCATION. AND, THE FORT MILLS, Gen MGR AT FORT MILLS, SC, SUCKS. I DIDNT SIGN MY PAPERWORK IN THE END TO BUY W A 760 CS BC I WAS DISRESPECTED TOTALLY THERE AND NO ONE SEEMED TO CARE AT ALL..POOR MORAL FROM POOR MANAGEMENT

THANK GOD I FOUND MODERN! IN CHARLOTTE, N C!! THE FORT MILLS GM IS NEVER THERE, DOESNT RETURN OR ANSWER CALLS...I TRIED OVER A MONTH? THEY ARE THE WORST AT FM. NOOOOOO COMPARISON AT ALL TO MODERN, HANDS DOWN!! THANK YOU MODERN HYUNDAI FOR BEING ABOVE THE REST!! YOU MAKE ME HAVE FAITH IN DEALERSHIP PPL AGAIN. MODERN WITH THE PUBLIC IS A++++EXCELLENT TO US.

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Connie Shinn Dudley, Tuksa, OK - 14 d 9 h ago

0

Last night I watched an exciting commercial on Regional Hyundai in Broken Arrow, OK which enticed me to pull the website and browse their inventory. Due to divorce, I needed to trade my 2015 Camaro SS convertible in on a vehicle I could afford on my income alone. I do not want to trade my Camaro, this was out of necessity. I found 2 vehicles of interest. This morning Ron (salesperson?) called to follow up on my online interest. I told him the cars I was interested in. He took my info including my personal info (SS#, income, my vin#,pay off amount.)He urged me to visit the lot to look at the vehicles. I am retired at 63 and my sole income from SSI. I requested he check my credit and call me with his results so I would not waste his time or mine. At 4 PM, not having received his call, drove to BA from Tulsa. Ron was with a customer and I was greeted by William, a very polite young man. I soon found that Ron didn't check my credit nor made an effort to contact me. William showed me the cars in question. I felt that Ron disrespected me and consider my business less than worth his time. I retired from my own successful small business, which I built, ran and cultivated an impressive customer base in the service industry. At this point I requested to meet with the Sales Manager. After speaking and listening to him I quickly got my keys and left. He was enfatic and rude as he informed me that they offering me $3000 less than my trade in was worth. I had done my research on this and also had never been offered less than over the actual trade in value before. I left with this impression. This dealership had decided before my arrival that this 63 yr old retired, divorced woman was not worthy of even the effort of politeness or respect I definitely deserved, without even a courtesy call. I have earned an accounting and business degree,ran my own business for 15 years, own my home, owned more cars than they could fathom, had enough money in savings to buy the 2 cars outright and still have the cash to drive to my country home in Colorado. How dare they assume that my age, sex and marital standing made less of a worthy and valuable customer with repeat business. I have enlisted 25 of my friends to picket the lot with signs letting all older retired women of this establishments disrespect of the retired and older Female customer. I have worked to hard and followed all the rules of human decency to long to be treated like a second class citizen for wanting to spend my money with them. If this is the Hyundai idea of how to treat a Lady in business, you will find the women of the USA will not tolerate this behavior from you or anyone. I will do my best to make it public record that Regional Hyundai does not respect or recognize the value of the seasoned and deserving women. Focusing with the many friends, customers and any future women I come in contact with, then onto notices in business or services that cater to my peers (AARP, gym,doctors office and various organizations ). I feel it is my duty to use this experience to prevent any women from having to tolerate this type of inexcusable abuse. I am saddened to now know that men of this low caliber are still slithering on the street of Oklahoma. Only by people standing up against bad manners and inexcusable business practice such as this, will cease and desist and change for the better.

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Unhappy - 30 d 4 h ago

1

Someone at Hyundai USA should care. I have no idea if your "Customer Care" team would be useful because I can never get through. After 25 minutes on hold, several times, i've given up. My simple answer: I will never buy another Hyundai and I will tell anyone that asks my about my car...not to as well.

Been a GM buyer all my life. They may not be perfect, but I will be taking my business back to them.

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K. Mills - 16 d 19 h ago

0

They will not answer/respond until they get the LIES together. I thought Nissan was bad, they will tell you to have your attorney contact ours but Hyundai band together to lie and cheat consumers. Once you separate them then the lies fall apart.

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VERY UNHAPPY - 16 d 16 h ago

0

i AM SO IN AGREEMENT WITH YOU!!!!!!

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John S - 17 d 17 h ago

0

Absolutely terrible to non-existent customer service.

Case worker "Crag M" from Hyundai Regional Consumer Affairs, claiming that he called me when he in fact did not, closing my case noting falsely that I declined his call, and puts in the case file that he emailed me, which it turned out was to an email account that is not mine.

All this to avoid addressing my complaint of dealer malfeasance which Hyundai claims they have no control over.

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Steve N - 17 d 19 h ago

0

Terrible customer service. No controls over their dealerships, and you get the classic run around regarding any issues. However they are quick to attack your credit.

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Diane Whitney - 34 d 1 h ago

4

I just bought a used 2013 hyundia elantra and after a couple a few days I discovered a noise in the engine noise. I thought it was because the engine was old. Well the noise got worse. Called the dealer in Leominster Ma and they said to come back the corporate office may need o pictures of the inside of the engine. That was done and I was denided an engine replacement. So I have a car with a no good engine ( could not drive the car home) I have to pay for an engine, Why did you do this to me I'm 70 years old on social security and have a car with a blown engine and a 6 year loan for $ 12,3698 because of the warranty. 30 days. Why are you so unreasonable? Was this a recall? now I have to pay this loan on a car I could no use. The dealer and someone give me a ride home. the good rating is for the Leominster Ma dealer not you

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Jennifer - 33 d ago

This is in reply to Diane Whitney. The exact same thing happened to my son 2 days ago. He just barely made his 1st payment on this car and the engine blows. I'm going to call Hyundai and see what they tell me. His first loan and this happens. Not very happy. I won't rate until I talk with Hyundai.

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Kim - 26 d 34 s ago

This reply is to Jennifer. I'd just purchased a 2017 brand new Accent in Sept 2017 and as I pulled out of my garage I'd noticed that the engine light was on. I called the service department while on the train and was given an appointment for next Friday. I will not rate until I see that they will say. But as reading the reviews on Yelp, I will be prepared. I'm bringing my lawyer just in case.

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Terri - 22 d 9 h ago

0

Good plan to bring your attorney, Hyundai has no integrity.

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Shonia Cruz - 19 d 19 h ago

you really should. i had my car in the shop for 6 months 7 recalls and then where they parked my car it got infested with roaches. Now they don't want to honor the days they had me without a rental for over 3 weeks! stating conversations they never had with me. Luckily i hvae a call recorder on my phone. It has been nightmare to deal with the.

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Terri - 22 d 9 h ago

0

Diane, please consider entering a complain on carcomplaints.com, filing a complaint with the BB, and contacting HyundaiLemonLaw.com, as well as searching for a class action lawsuit - this engine issue is huge and Hyundai is denying every claim. They allow millions of unsafe cars on the road every day, endangering who knows how many people. And when you give a rating to anything Hyundai related, please take into account that that dealer could have stepped up and repaired your engine at their cost, but they also failed you. They choose to let you pay for something you can't use, instead of fixing your car and going after Hyundai for reimbursement. The dealers are just as guilty.

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Jodee - 21 d 22 h ago

I've owed/leased Hyundai vehicles since 1988.. Always HAPPY with your product and customer service. I was in the Toms River Lester Glen store in December 2017. The salesperson I worked with was Heather McCrum. Very nice and pretty UNTIL I didn't do business with her at that moment. She told me I was a cave woman living in the stone ages. That I would not be able to get the lease price I was looking for. We also heard her complain and make fun of an elderly couple who complained about having to pay for damage on their wheels on their lease return. She said just because they were releasing, didn't mean they didn't have to pay. We were new customers,. We should not have heard that. The 2nd time I went in I heard her rude and abrupt manner of talking to the staff. (Very condescending), especially to receptionist . Sometimes...pretty turns ugly when they are mean spirited and rude. I LOVE Hyundai but would never go to Lester Glen In Toms River. I ended up at Toyota. Sorry but they did give me the Cave-Woman lease I was looking for.

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Christel - 30 d 24 h ago

0

Horrible experience! "Customer Care" is a joke! Called every day for over a week, never got a call back....I will now go out my way to NOT recommend buying Hyundai and Michael Vega whom I left numerous voice mail should be fired for his lack of respect to customers.

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Trishia - 24 d 11 h ago

Been having non stop issues with my 2011 Sonata. In May of 2017, a piston rod had blown in the engine. Turns out that this is a recall on Sonata models ranging from 2011-2014. Took the service department, at Puente Hills Hyundai, nearly 2 months to get the repair taken care of. The only way I got info was frome calling in. Had major problems with the advisor that was handling the service call. Since getting my car back from them I have had nothing but problems with my car. Been in contact with the Consumer Affairs Department several time and nobody will take responsibility for anything. I sent a letter to the President/CEO and the Executive VP or Customer Satisfaction and I am now awaiting their response. Next step after this, attorney. Won't rate until this is done.

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Terri - 22 d 9 h ago

0

Agree, not only is their customer service non-existent but they all work for a company that knowingly allows millions of cars with defective engines to be on the road endangering god only know how many people!

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