Information, reviews and public commentary for US companies

Jo-Ann Stores, Inc.

Jo-Ann Fabrics, Jo-Ann Fabric and Craft
5555 Darrow Rd.
Hudson, OH
Travis Smith
President and CEO
(330) 656-2600
(330) 463-6760
Twitter IDs
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Marsha in ND - 1 h 8 m ago


Dear Travis, The Columbia MD store in Howard County is in serious need of a face lift. Yesterday I got a piece of foam board. Did you know that the full size piece, 22 inches costs the same as the small piece, which is a convenient 11 x 14? Different sku's. Whoever is responsible for inputting inventory prices missed it. I bought the bigger piece. The left overs from Christmas are still out on Clearance. It's February. Christmas items should not be there, period. The store's floors were cleaned the night before. The air smelled so noxious that I couldn't notice the floors. The employees have to breathe that stuff for a couple of days. I see by the reviews that you have problems. BB&B has redone the interior and you need to do the same. It is just a horrible store to shop in. If the corporation thinks they 'can't afford" it, they are on a one way road to demise.

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Johnna and Debbie call 816-647-4378. - 11 h 25 m ago


Dear whom concerned;

JoAnn fabrics store in Independence Missouri, the manager there is very rude, and unprofessional. She and Francine try to run away business. They treat customers horribly bad. I wouldn't be surprised if the store goes out of business because of their bad attitude's. There rated as the worst treatment to customers.

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Karen S in Colorado - 25 d ago


Why do I have to show my Drivers License to Special Order fabric I have to pay for in advance of receiving? I am not comfortable with a fabric store that demands I show my ID to order fabric?

I believe that is a violation to my right of privacy?

I can understand and totally accept showing my identification to purchase items by personal check or when picking up my prepaid purchase(s) but to order? Who is Joann Data Mining for?

Furthermore, The fabric I was purchasing via Joann's Special Order Desk I have ordered numerous times in the past 3 years, not only did the older lady who helped was unfamiliar with how to submit a Special Order she could not find me in your system as a customer who had spent $1000's at Joann! I also instructed her not to call me "Honey" ever again!

Talk about not being valued or treated as a special customer and talked down to by your employee who supposedly is their to assist and provide some what decent customer service!

Not only did the price per yard increase from $9.99 to $12.99 per yard in ONE YEAR and I have to pay more, I get bad service! I'm going to make ever effort to source this fabric I use for products I make from other sources.

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FabricQueen - 19 h 50 m ago


I'm so sad that you would be rude enough to not understand a new person learning how to do something in a store but also that you are complaining about a process (showing your license) that you must have done the three previous times you ordered fabric. Can't we find better things to b*tch about

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Someone is going to get seriously injured walking into the Woodland, CA Joann store. The front door has been broken for over 7 months. I've seen elderly people and customers with small children try to open the heavy broken door, walk through and try to avoid the back swing of the door that would seriously injure someone, by falling back on them, slam a hand or arm, or, god forbid, crush a small child. I WANT TO ADD THE STAFF IN WOODLAND IS GREAT. I'VE ALWAYS HAD EXCELLENT SERVICE. This is a CORPORATE ISSUE.

I called Samantha at Joann Corporate Customer Care today and reported this hazard. Let's see if this gets fixed before someone is injured. I'm writing this complaint "for the record" to see Joann Corporate responds to my call.

Based on the comments below, I'm not encouraged that Joann Corporate reads these, let alone responds to these complaints. -

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PISSED OFF CUSTOMER - 6 d 22 h ago



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disappointed - 7 d 19 h ago


I get coupons from JoAnn fabric via email. My email would not open to day for the cashier to see the barcode and she did not want to honor my JoAnn fabric email. This happened in Langhorne, PA. I am a regular customer their. I am so upset. I am having problems with my phone and it would not download the actual coupon with the barcode. Some of the ladies their will honor the email, but others don't. I want to receive paper coupons instead. I think it's stupid that the girl would not give me the 60% because I used it yesterday. The coupon is for 2 days so I take advantage and go 2 days to get the discount. I like the store but I don't need the hassle from the young girls their.

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Pam S - 8 d ago


Pineville, NC Store. The store is a disaster. Bolts of fabric are all over. The fabric is generally in the wrong area, so price is always a question. Bolts of fabric stacked high behind the cutting table because they dont have time to put them away. The cutting table is terrible. Sunday I walked in and took a number at the cutting table. My number was 86. They were on 67. I waited over 30 min and watched about 10 people walk out of the store without fabric! The checkout is always a long wait. The bathroom is usually a mess. The aisles are shoved together so close 2 shopping carts cant pass each other. I called customer service but hung up after a long wait. What gives JoAnn's??? If someone opens another fabric store you will lose a lot of business.

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Linda - 9 d 8 h ago


The manager at the Taylor mi. Store is so unprofessional she never helps when needed. I hear the workers say all she does is sit in the office. How does a company allow this to happen. I seen her one day she had her dog with her one time and the dog poop on the floor really your there to work not take care of your dog. The store is dirty there's never enough help. I won't shop there anymore I'll go to hobby lobby their help is friendly and there's actually employees on the floor to help.

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Linda - 10 d 15 h ago

Please please adjust the temperature in your Orange, CA store. It was so cold I had to leave and shop at another fabric store. Before leaving I overheard other customers waiting in line saying how cold the store was. I can't imagine how the employees can work all day in such an environment.

How many customers/profit are you losing??

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Michelle Branum - 14 d 4 h ago


I believe your ordering and inventory process is unacceptable. If something is not available DO NOT OFFER IT FOR SALE!! I have read several reviews where people were fussing about the same thing and it has happened to me several times but this is the most egregious. As a business woman I would never offer something that was not available for sale. Joanns Being a Supply company for us little guys stands as a place where we go to order things we need in a timely manner. To order something only to have an email sent saying your order was canceled due to unavailability or to have them ship it 10-12 days later if they do have it, is just unacceptable.I love Joanns Products but your ordering and inventory process really needs to be revamped. Because of this I will use Joanns as my last option when ordering. I have to have a place I can count on. Your Longtime customer, Michelle Branum Order Number (hidden)6

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Anonymous - 14 d 17 h ago

I regularly shop the store in Redding ca. Today this store is COLD inside. There is no sane reason for this store to have its thermostat controlled by people in Ohio. Turn the heat on!!

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Anonymous - 15 d 21 h ago


Joann fabric in Farmington nm has become a joke. They have a store manger that cusses worse that a sailor. The store has started looking sloppy and disorganized in the past year. Very under staffed.

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Ky Ladybug - 15 d ago


Visited the JoAnn Fabric store in Santa Fe NM for the first time on Sunday 1/21/2018 and was never treated so rudely in my life. I was trying to find a coupon on my phone and said she could not help me, I said that is fine can find it on my own, meantime, she went back to talk with the other staff member who was cutting fabric. There were 2 customers that came to check out and I had to go back twice to get her to come up front.

The lady behind me stated the only reason she was there was for a certain pattern that she had not been able to find at other stores, not JoAnn. She also said the staff there is very very rude. She stated there was a very nice Michael's down the street and the staff is very nice and helpful, so that's where I went and spent over $40.00. That was my first and last visit to that JoAnn store. I came from another state and did all my craft buying form JoAnn, but not here. Managers need to step up and take care of their business, or very soon there will be no JoAnn business to take care of.

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Anonymous - 15 d 11 h ago

What's going on in your Fresno, Ca store? Looks like a flea market in there lately. The store is filthy and disorganized. More items on the floor than on the shelves.

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Anonymous - 15 d 11 h ago

I visited the Fresno, Ca store this afternoon. I have never seen such a mess! From the first step inside the store, I just stopped. The mess was so apparent and overwhelming and continued throughout the entire store.

I used to enjoy shopping there and have no idea what happened? So disappointed, zero stars from me :(

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ina puustinen-westerholm - 15 d 18 h ago


I have waited..for a little over one week..since my 'concern'. How do smith? God only knows..and..apparently..does not give a FIG..that the person..who is ..owner..cannot be contacted. the springfield, Oregon area..where a jo anns store..did a fantastic job..,when..truely..'swimming uphill'..i have had ..use words..which a reasonably polite..and still..'to the point;' person..would use. The reason..i am guessing..for the money made..and staff that 'the corp. they' each store..on..say..2 people. A full store..of mohawk road..north of springfield, Oregon..runs on..most of the time..2 people. Has the flu..perhaps..played a the reduced staff? Perhaps. I have actually seen 3 people..on staff, and..working the crowd of buyers. I watched..specifically..a woman named ..Mary..working the gamut..of standing around persons..who..took a number..then..waited. And waited. AND waited. No wonder the corp. income..pleases a person..such as the owner. The back aches, the those who are..working in the store..are..NEVER him..them. I am now 80..and I had back 32. I recovered. The woman..who held the store together.., cutting fabrics..during the sale, and dealing many women..some men..was..phenominal. WHERE..were the kinds of the owner? Dealing with trip for his family, doloing out..rewards to..perhaps..district managers. I..for now..sick and tired of..seeing 'users'..ignore the plight..of their very..hard working employees. I suggest we all start a small..but vocal go to thrift clothing items..still having..stellar fabric..and repurpose..those yards and MILES..of stromger..older fabrics? Good people..lets..think..FORWARD! And as to Mary..bless her heart..for dealing with a truly..ugly, impossible job..somewhat over a week ago.

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Maggie - 20 d 17 h ago

NEVER again, will I order ANYTHING from this "store". Two orders were placed online....paid in full, and NOT received. I refuse to rate my experience as it is less than "poor" in all aspects and this "business" should be closed.

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very disappointed - 21 d 13 h ago


I have always loved going to JoAnn's but I have not been to the store in Pineville NC for a couple of months so I decided going there today-- holy cow what happened to that beautiful store down the picture frame isle were broken picture frames all over the floor with glass everywhere, the store is dirty very dirty merchandise just thrown on the floors went to the cutting table and the employee there cutting fabric was talking how bad the mgr is. All the employees that were there are gone. The mgr there now I was told doesn't care about anything. If that store stays the same way it'll go out of business because it is not managed well at all. I for one will not go back

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Carol - 22 d 20 h ago


Went to Darien, IL store and purchased approximately 9 yards of material. Two pieces of the material were considered remnant as one piece was end of bolt (.833 yds) and the 2nd piece was a pre-cut 1.33 yards of material (got 50% off the .33 piece of fabric). Fabric was on sale for 25% off, or $8.99/yard. My goal was to get over a $75.00 purchase so I could use a coupon that read: 'Spend $75.00 (regular and/or sales priced) and receive a $15.00 discount'. My total fabric bill, before taxes, came to $78.23. I exceeded the requirement, so I thought for my $75.00 coupon purchase.

When I got to check-out the $75.00 coupon did not work. The manager was called to help figure out the problem and her comment and final say was that "remnants are considered coupons" so I would be double-dipping if JoAnn would give me the $15.00 discount. NOTE: My total remnant discount was $5.25 on all the material purchased.

Additionally, I had received a $10.00 "Thank You" credit notice from JoAnn's because I had spent well over $100.00

during the month of December, which is generally a spending norm for me on a monthly basis. Coupon noted that I could use the coupon if I spent $10.00+ on anything in the store. It was my understanding that this was not a coupon but in essence a cash rebate. That was also rejected on this purchase as again it would be considered 'double dipping'.. What in the h..l is going on with JoAnn's? It use to be a fun and reasonably priced store (with help of their coupons) to shop in.

Sarcastic management, rules that don't allow you to use their advertised coupons, and the quality downgrade in many of their materials are forcing me, as I'm sure others, to go on-line and purchase from distributors and factory stores.

On-line shopping at least removes the frustration and constant changes that are not known to the public until you are at the checkout station; the embarassment you receive from management's unprofessional way of talking to you

in front of a long line of waiting customers; and, eliminates frustration that is just not worth the few extra dollars you might save when shopping at these stores.

Take a 2nd look at what you are doing JoAnn's or eventually you will also be a "store of the past" .


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Dee - 23 d 18 h ago


The employees are told to cut fabric by the inch, but often the fabric is stretched or crooked on the bolt, so if you get the exact measurement on one, side the other side will often be less. I have been charged for more fabric than I received every time I have purchased fabric there.

Hancock Fabrics was a much better store - they always cut fabric with a couple of extra inches. Jo-Ann has bad business practices.

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Anne-Marie - 25 d 21 h ago


I have a problem with the coupons Jo-Ann offers. I went to the store a few days a go and had a coupon for 60% off apparel fabric. I purchased satin lining and tulle. I was told that wasn't apparel fabric. Hunh? I asked what apparel fabric was. I was told it's fabric that can't be used for anything else. I think that pretty much eliminates most of the fabric sold at the store. If you're going to offer coupons, make sure they work.

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JEN S. - 27 d 11 h ago


While shopping in the Sioux Falls, SD store tonight, I was appalled by the stores cleanliness, the floors looked they hadn't been properly cleaned in months,the clearance area consisted of overflowing carts and piles of merchandise blocking isles, it was basically unshoppable. It's an improvement from the old location... but it's a mess... where is the pride in store cleanliness.?? . . Most of the merchandise in the clearance section was so tattered and damaged I'm not sure anyone would actually pay for any of it. I'm sad that this once beautifully kept store is run down and no one seems to care.

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Pat Reily - 31 d 11 h ago


Hello...I wanted to let you know what a absolutely wonderful sales lady Alysha at your Lady Lake, Florida store #1598 was today. I had spent hours ordering over 85 yds of fabric online..thanks for the terrific sale..only to receive an rmail the next morning that the order was cancelled..I immediately called the store and Alysha answered my call..she told me to hold on and when she came back on the phone and explained about the different yardage and that they just get a shipment, etc..well I went straight to the store and Alysha with the help of Lily got all the fabric that was on my order..Kudos to these two kind young ladies...I was so very impressed..Thank you again

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Mary from Central Oregon - 33 d 19 h ago


Hugely unhappy with customer service!. I ordered a gift card through the company's website for a friend for Christmas 2017. The online system clearly stated a PLASTIC gift card would be sent to my friend & would arrive 2 days after Christmas - it also said my friend would IMMEDIATELY receive an email notifying her of the gift. I promptly received 2 emails: 1) acknowledged the order & 2) gave a Joann's tracking number. As of January 3rd 2018 my friend had not received the email notice or a plastic card. I called Joann's & was told they don't send plastic cards - they only do virtual online cards... the rep said she would immediately send a new email/virtual card to my friend & she confirmed the email address with me. 24 hours later my friend still has not received anything from Joann's. I called Joann's again today and the girl who answered got snippy with me, refused to cancel the order, & she hung up on me. I called again and got a young man who also refused to cancel the order. Seriously? The charge for the gift card appears on my credit card account... Joann's was quick enough to take my money but after 12 days - well after Christmas - they still haven't done their part. I will NEVER use their website for anything ever again! And I'll find another retail fabric store to do business with too. TOTALLY CRAPPY SERVICE!

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