Information, reviews and public commentary for US companies

Liberty Mutual Holding Company, Inc.

175 Berkeley St.
Boston, MA
David Long
President CEO and Director
(617) 357-9500
(617) 350-7648
Twitter IDs
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JerseyShore - 3 d 17 h ago


When they send a traveling Disaster Adjuster and the local Claims Manager to see the damage from an ice dam.... you know they plan to deny or low ball your claim. LM allowed for 1/3 of 1 panel that was damaged when the inspector pulled it open to verify that there was water up there. LOL. 5 roofing contractors say the whole roof has to be replaced...its a rubber topped roof!

Want real protection? Find a smaller, regional insurer. These guys are no better than the multinational banks that crashed the economy and control campaign funding.

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Tamarra Kebbeh - 89 d 19 s ago


On 7/31, while proceeding through our alley at reasonable speed, a Liberty Mutual insured driver backed out of her driveway striking our vehicle without warning. That day we contacted Liberty Mutual to initiate the claim. Liberty Mutual accepted responsibility for the accident. Repairs just under $6,000 were ultimately made to our vehicle (2012 Honda Accord). On 8/2, 8/4, 8/7 and 8/23, we sought treatment with a chiropractor for injuries sustained in the accident. The chiropractor advised Liberty Mutual in the paperwork that the thoracic injuries were attributed to the impact of the collision. All necessary medical records and lost wages documentation were provided to Liberty Mutual when medical treatment was completed. On multiple occasions the claims adjuster has requested additional information - in some cases information already provided. This leads us to believe they are stalling to pay for our medical and wage losses. We sent a letter of demand on 9/25/2017, and over 3 months since the incident, they still have not reimbursed us. They haven't even made an offer. The lady handling the claims, Catherine Rensink does not return calls or emails. It will be DAYS, even weeks, before we can make contact with her. Regretfully, we have now elevated this matter to a third party and will continue to do so until this is resolved.

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Anonymous - 19 d 10 h ago


I sympathize with you and I totally understand what you are going through.

Just recently I fell through this guy's porch whom has homeowners insurance with Liberty Mutual.

I am getting the same runaround BS from the claim adjuster and her supervisor the claim was made on December 4th, the homeowner even tried to claim that I had staged the incident long story short Liberty Mutual finally accepted liability.

Now I'm being told they need to go over his policy why would they need to go over it when they wrote the damn policy in the first place it has been almost 2 months.

I will be having a third party handle mine as well.

And also I believe I will also have the news get involved with this maybe that would help speed things up as well and put them on Front Street with the BS they are running.

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Anonymous - 4 d 16 h ago

Are you having any sucess with the third party?

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Joe A Browning - 8 d 18 h ago


I had a claim dealing with my home. I was told to submit an estimate for the repair, which I did. LM paid only a portion of the estimate, pending final completion and invoice. The work was completed and the final invoice was more than the estimate. I have submitted all of the final paperwork, several times. Its been six weeks and I have heard absolutely nothing! Nothing! Nothing! I called the claims department and spoke to Stephanie who said she would e-mail the claims adjuster to prod her to call me. The adjusted is Courtney Wilson, courtneym.wilson@ Can Mr. Long, who is sitting in his newly remodeled office pick up his damn phone and get his employees to do their job. Calling a client back is the basics of good customer service. If I lived in Boston, I would pay him a visit.

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Randy - 11 d ago


A Liberty Mutual insured driver ran a red light on 12/24/2017 and totaled my SUV. I filed a claim with Liberty Mutual and it has been a nightmare ever since. The adjuster David is horrible at his job. It took two weeks to get a rental car. I have called David multiple times and left messages and he will not return my calls, I tried calling his manager and he will not return my calls. The one time I was able to talk to him he said I had to return my rental, that they cannot extend it and that they owe us nothing. Now I am without a vehicle and having to get friends to take me to work and pick me up or use a Taxi service. They totaled my car and told me they would give me X amount of dollars for it, which isn't even close to what I will have to pay to replace it, but they still have not sent me a check. I have called different numbers to file a complaint and they keep sending me to David's v/mail I am fed up and going to get a Lawyer this is the worst Insurance company I have ever had to deal with and I will tell every person I know how they treat customers and how horrible they are. All I wanted was for them to keep me in a rental car until they issue me a check. Not my fault he would not return any of my calls to get this going faster. I have done everything they have asked and they are trying to act like I'm the one who is at fault.

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Susan - 31 d 16 h ago

Don't want to write a review just want to ask you when are you going to get rid of that stupid commercial you named your car Brad. That's something an elementary child would write it's so annoying

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ATaylor - 38 d ago


Had another great experience with Liberty Mutual adding Homeowner's policy.

Clear, patient, knowledgeable service assistant. Reasonable rates. awesome access to my account online.

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Former customer. - 33 d 16 h ago


I'm tired of the Liberty Mutual portraying white people in a negative way in there commercials. Boycott Liberty Mutual.

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Roosevelt Collins - 95 d 14 h ago


My name is Roosevelt Collins, I have an insurance policy with liberty mutual and I am extremely disappointed in the service I have received in the last week. A payment of 525.00 was withdrawn twice from my account and I have been faced with nothing but lack of concern for the money thats been taken from me. I keep being told that the money can't be refunded to me but its not being credited to my policy either. So, where is it going. I'm being told that if I'm given my money back I'll owe 1000.00 on a policy that I only owe one more month on in the first place. It doesn't make any sense to me. I had never had a problem with the company until now. So I'm really sadden that they won't rectify the issue.

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Tom Sproles - 118 d ago


On July 4, 2017, one of Liberty Mutual Insurance's customers ran a stop sign right into the path of my daughter who had the complete right of way. The police report agreed that their driver failed to yield. Liberty Mutual somehow determined that their driver was only 80% at fault for the accident, that had my daughter braked sooner and swerved better she could have perhaps lessened the damage. So, they paid only 80% of the claim. This was morally and ethically wrong and yet they can somehow get away with it. I will tell everyone I meet that this company is shady and unethical. $400 is not much money to me but if they do this every day to thousands of drivers it adds up to big bucks. Their $400 savings on me will cost them thousands in bad publicity.

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Benny - 97 d 17 h ago


Wow - Exactly the same song. Some old guy either forgot his meds or just took them and rear-ended my car in a parking lot. Somehow it's 20% my fault because a) I was backing up and b) I didn't take evasive maneuvers. Yeah, they actually said that! The coast was totally clear - no one moving in any direction, so I started to back out and WHAM, it happened in less than a second. He was backed in, facing forward, and gunned his little convertible right into my brand new Mazda 3. It was a bright, clear day, and my car is dark blue. How do you manage to drive straight ahead into a dark blue car directly in front of you? More importantly, how can an insurance company say it's 20% my fault?!? I have talked to their adjusters and their supervisors, and they just won't listen. I tried their "Customer Service" number, and they bounced me to claims! Totally dishonest and incompetent business. I even filed a BBB complaint, which they have continued to ignore. I'm on social security. It will take me a couple months to save the money to pay that 20%. Liberty could take it from petty cash and it wouldn't even be missed. Come on...

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Jenkins - 102 d 19 h ago


Terrible terrible terrible customer care, i`ve been a member with liberty mutual for years and years never once was did I make a late payment or even become a difficult customer to deal with. Last year I had an unavoidable side collision with a lady who had no car insurance and no license at the time of the accident that they deemed to be a rear end collision, okay that`s fine. Then I went to court I was found not at fault and the case was dismissed. This year was the renewal process which meant a higher premium especially since at the time of the accident I was initially ruled at fault. I had tried to contact 4 different people via email and phone with voicemail's left for 2 weeks straight with no contact in return. When I finally did get a call back after contacting corporate it was to inform me that there "expert" "presidential" team had still deemed me at fault although the judge through the case out and deemed me NOT at fault. So apparently the judge has no clue what he is talking about. Its all to keep that high premium rate instead of what`s actually best for the customer or in this case the facts! Now I have an accident under my policy THANKS liberty mutual!

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David Long - 111 d ago


BAD BAD BAD Company to deal. Dishonesty, false advertisement, withdrawals out of wrong account in automatic with drawls.

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Baton Rouge Office - 127 d ago


Even giving a 0 is to high, WTH, I got sideswiped, and because they couldn't get the police report I get the boot, didn't call me and ask me to get the report for them! They want you to have insurance but you're A$$ out of luck if someone hit you and they can't get the police report.

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Ms.Delia - 121 d 14 h ago

Some states police will not come out for accident Report and no one has died or seriously hurt.go to ur cities or state website.file a report you can print a copy out, then fax it over a copy and have a incident report number. You will have 2 wait for approval.first by police they will give a report #.

Take a picture of all damages.always keep copies in an envelope in Special place.good luck.

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Victim - 127 d ago


My House is completely damaged by fire spread from neighbors' house on windy day. Now it's almost 16 months and insurance is forcing us to live in that house by just repairing. Indirectly they send agent to wash cloths so that we can reuse. Now they stopped paying rent and appointed their Attorney to settle the claim by forcing and creating financial pressure.

This is just unethical practice followed by Insurance company and premium of policy almost doubled. Insurance company can pay their agent and lawyer to settle claim but they will never pay to insured the reasonable amount.

Be aware of this company, Liberty Mutual, they are worse than Terrorist because this company is killing me every day.

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Premiums only matter - 167 d ago


Filed a workcomp claim internally for an auto accident while working and was terminated 3 days later. Liberty's HR stated it was for a bad contractor during a claim. The insured hired the contractor. Sad that a company chooses premium intake over its employees. Good luck

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Christyann duffy - 243 d 16 h ago

Real disappointed in how liberty mutual handles theft claims by passing them off as a fraud claim. Feel free to call me at (hidden) to discuss this matter.

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Grangie13 - 5 y 170 d ago

: @libertymutual donates over $40million per year to various charitable foundations. Proud to be a part of it."

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B Ross - 308 d 20 h ago


@ Grangie13

The only thing those creatures "donate" is the sweat of their balls.

Stop being a FOOL.

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Fixed Income JB - 257 d 20 h ago


Fixed income JB,

Mr. David Long raised my insurance so he CAN give to charity. No SWEAT OFF HIS A$$. Should I give my Acc#number or Policy # ????

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mrherson - 5 y 170 d ago

@libertymutual donates over $40million per year to various charitable foundations. Proud to be a part of it.

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B Ross - 308 d 20 h ago


@ mrherson,

The only thing those creatures "donate" is the sweat of their balls.

Stop being a FOOL.

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extremely unhappy - 309 d ago


Can't get through. Just like with their agents.

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