Information, reviews and public commentary for US companies

Sears Holdings Corporation

3333 Beverly Rd.
Hoffman Estates, IL
(847) 286-2500
(847) 286-5500
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Anonymous - 12 h 22 m ago


The man sears is trying to kill .

Sear dOn't give there repair men the proper equipment to fix my tractor. Can't get to my house. So i'll. Probably get killed by it because of sears don't buy from sears they don't do the right thing.

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Mary and Robert Belin - 1 d ago


Less than 3 yrs ago, We purchased a full kitchen of Kenmore Elite appliances. DIshwasher, Oven, Microwave, Refrigerator/freezer, plus Clothes washer and dryer. The fridge froze up in the back behind the facing right bottom drawer. The repairman said the backing had not been made correctly and that is why it did this. He replaced it with a solid piece and all has been going well so far.

Our issue now is the "stainless Steel" is rusting on the doors of the fridge and the door of the dishwasher. Both on the outside.

We were told that is not covered since it is "cosmetic". Real stainless Steel should not rust and we have taken extra care with these appliances by cleaning them weekly with Stainless Steel cleaner from Weiman products. I am not happy about this not being covered. We saved up our money for a long time to purchase the best (or what we thought were the best) appliances and now we will have a beautiful kitchen with rusting appliances and we cannot afford to replace them.

Who can help us with this? Please contact us !

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Anjela Roberts - 8 d ago


NIGHTMARE! we will never, ever buy ANYTHING from Sears again. We bought a Kennire Elite Fridge 2 1/2 years ago. Bought a $500 warranty and repair. Fridge stopped getting cool and making ice. Repairman's been her twice. Waited for him for 3 weeks to tell us we needed to waited for the part another 2 weeks. Then had to wait another 2 weeks for him to come back to put the compressing in. Then discover STILL NOT COOLING/working! Spent HOURS on the phone talking to every Tom, Dick and Harry. It's been 2 months now without a refrigerator for us!! Lost 2 loads of groceries! Headed to Sears store now to talk to someone.

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Astounded! - 3 d ago

I feel your pain folks! I have been over 10 weeks without my 3 year old Kenmore Elite. 6 service calls! Sealed system issues. One tech left 2 fan motors unplugged behind freezer panel! There is a class action suite against LG who actually makes these pieces of junk. I am more upset with Sears now! Our customer liaison Sarah has told me now that our warranty doesn't cover a compressor. (Got her when I wrote the BBB) The compressor has been replaced so it is not likely the compressor but leak in system. She actually told me we had cost Sears a lot of money with all these service calls! She closed our case!

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Debbie Settles - 2 d 21 h ago

BBB is a JOKE.

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Helen Colona - 2 d 14 h ago


I have used Sears for a long time. I bought a nice washer and dryer from them and they have had to be out her three times to fix them. I always used Sears and was comfortable with them. I called them today and talked to 5 different people. They came out on Friday to fix the dryer and it doesn't work today,(Saturday). They refused to contact the repair people because they were resting. All they could say was, "Sorry, Monday, Tuesday, Wednesday, Thursday, or Friday." I explained my grandkids were sick, throwing up and diarrhea, and I couldn't leave to go to the laundry mat. I will not be home for them to come out during the week. I needed it fixed today. All they could say was, "sorry." Several customer service people said they wouldn't use Sears either. I know this will not hurt them, it will not make a difference, but I will never give them a good review or buy another thing from Sears. I am disputing paying the bill from Friday.

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Pissed off customer - 3 d 14 h ago


I bought a Kitchen Aid refrigerator and it isn't even 2 years old and ice maker already failed. Pissed me off. Bit that is not the worst part. Call warranty servce person told me to have maintenance guy come for check and look into the problem of water not making. Turned water on higher from valve so water came in better but didnt fill ice maker. called again had rep come out fixed ice maker and replaced the full ice maker it filled with water but never kicked ice out so not working as suppose to. Called Sears from 2pm on asking for rep to come out to my house because it wasnt fixed 4 times. Phone rep talked to technician said he would call me when he was done never freakin happened. Worst customer service ever. No on has a damn back up plan for fixes that do not work. I am so f----ing pissed I can type the words I want to. So they want me to take a 3rd day off of work f that someone is going to right me a check for my time off of work damn it this is f==ing ridiculous. NO plans for issues or follow up just waste of my damn time then blow me off when I know the tech got talked to at leadt 3 times/ I am @#$!!!@#$&*^$#@!#$%%^^&&**(*(*&!!@#$%^&*&^%$$#@!@#$#@!@#$%^&(*( pissed off this company I paid good money for the shittiest service I have ever had!! get your shit together ...I will never by anything ever again from any of your companies.

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Vickie - 4 d ago


I order a damper for my frig, pd for express shipping and did not receive my part.

I have been without a frig now for 7 days, this is crazy.

Pe0ple were rude and did not act like they wanted to.

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Edna Iudica - 5 d 10 h ago


At the beginning of January, a refrigerator I had purchased from Sears broke. I had a full appliance insurance package on all appliances from Sears, so I called them. Two days later, a serviceman was dispatched and told me I had to order a certain part. I did this and the new part arrived two days later. So far, so good. However, when I called for an appointment, I was told that it would be two weeks before a repairman could come. On the appointed day, I remained at home, but nobody came; neither did anyone call. The following day, I placed another call to the service center. This time I was informed that it would be another two weeks to receive a service call. This is totally unacceptable! I believe my service contract ends in either June or July. I would like to cancel this useless contract and receive whatever money is left on the contract. Unfortunately, I feel that it is a hopeless cause.

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robin - 5 d 13 h ago


We have a warranty on a grill, since Thanksgiving we have been going through the process of getting it fixed.

One- warranty company kept sending wrong parts that were not ordered or needed to fix grill. This was a waste of money and resources.

Two - 10 hours or better in phone calls to rectify issue and get parts picked up.

Three- began getting email saying if did not return parts we would be charged

Four- Six transferred extensions one disconnect and two unsuccessful attempts to speak to a supervisor

Five again third time no tech call to pick up parts parts were not on front porch, so don't know if picked up or stolen

Six will call again to see if tech came

Seven on phone to do complaint for 45 min only to find out it is warranty company complaint line and husband emailing

Eight complaint made and asked if wanted to connect to warranty company to complain on hold trying to see if tech picked up parts she cant tell me said getting a lawyer put through escalation department and again they cant hear us

I think Sears should look into matters like this that could be costing the company money. But try to find someone to hear this is a joke.

Again Left wondering and trying a total of an hour and a half

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Loyal Customer - 5 d 14 h ago


Sears, we have bought all our appliances from you. We have a refrigerator, stove, washer and dryer. So we bought our furnace from you with a Master Protection Agreement from Sears as a warranty on our HVAC unit. The warranty states that if it cannot be fixed it will be replaced with a similar model. We are asking for you to do this. Replace our unit. We have had over 4 technicians out to fix the problem, still not working.

It began on Thanksgiving evening. We noticed that the furnace wasn't coming on. So we call Sears. We had a gas leak to fix first, once fixed we called Sears to make appt. A technician came out and said that it was probably due to the gas leak it wasn't running correctly. No, we had to call again. Technician came out and had to order part. Two parts came to our house. One was not anything needed for our job. I missed two days to get fixed. The technician said he fixed it with a new part. NOPE, not fixed. Another technician came out said it was not the right part. Ordered the new part. He said this should fix it. This was last week. Called no one returned our call to report it was not fixed. (this is paraphrased) Two months later my furnace is still not fixed, We have had to buy heaters to keep us warm. The manager just gave us 50,000 points to redeem. Really, that is like $50 dollars. It costs us around $200 to keep the den and our bedroom warm for us when it was below freezing. I am writing to ask for your assistance resolving this unfortunate situation. Thank you for your understanding. PLEASE HELP ME. Contact me please!! #(hidden)986978

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KL - 12 d 12 h ago


Does calling the corporate number even do anything? I have had an issue going on 4 months with them. I bought a love seat back in May of 2017, it broke in October 2017, actually just fell apart. It is very poorly made. It took them two months to send someone out who deemed it unrepairable. It is under 1 year manufacturer warranty. I have called the "customer Solutions" Over 30 times, I have two different case numbers for the same issue, being "expedited" to get this thing replaced. I am so sick of calling them and not ONE person has ever called me back, I call every week sometimes more. I have physically been back to the store 3 times and talked to the department manager and other than him finally getting us the right number to call and have someone come look at it, he says after that it is out of their hands. Ultimately I bought the couch from Sears, not their customer solutions who is third party out in India or some other place. I want a refund at this point, I do not want a replacement couch because even the guy who came to try and repair it said it was so poorly made, that he couldn't fix it. I feel like they are just stringing me along until May so they can say too bad the warranty is up now. I spend at least 45 minutes on each phone call to "Customer Solutions" There is no solution, there is no phone calls back, nothing. I am so tried of this run around. Never ever again and from the looks of them closing stores I won't have too. Worst customer service in my life time.

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Pissed-off former Sears customer - 12 d 1 h ago


This sounds like a good lawsuit.

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KL - 11 d 16 h ago

I called the corporate number which suddenly forwarded to the customer solutions number! This time however, I did ask for a refund and was told that he confirmed the processing team is working on my case and will call me back in 24 hours to arrange a pick up of the couch and once they have confirmed they have the couch, they will work on refunding me. Now to just wait for no phone call back in 24 hours again. I have no faith left at all and yes my husband has said possibly take them to small claims. Sorry about your issue too this is just horrible.

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Jim - 5 d 15 h ago

Did you get a refund?? We won't to do this with our furnace. It has been over 2 months and still not fixed. We had to buy some heaters to keep us warm.

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Pissed customer - 6 d 15 h ago

How about a class action lawsuit!!!

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Fridgeless and angry - 19 d 16 h ago


Sears used to be reliable and now I will never buy another product from them again. If you are going to provide a service it is super important that you provide the service and not hide behind the fact that you cannot do anything about parts. I am sure that non of you have had to go without your refrigerator and I am going to be going on 21 days if the part actually ships. However NO ONE can tell me why my part is not shipping out they keep telling me that I would get a call the next day to give me an update and I am not getting a phone call. I work in the customer service industry and if you promise something then you need to deliver it. I am just about to the point where I will be loading my new refrigerator that is just over a year old and dump it in the middle of one of your stores screaming not to buy any appliance from you. The Kenmore Elite is the most talked about issue on your website. I would suggest pulling it from your stores because it sucks and breaks on a regular basis. I would have gotten better service if I just went and bought a new appliance. I challenge each of you to go without a refrigerator for over 20 days and let me know what type of mood you are in. I will also be posting all over facebook and instragram the negative experience that I have had. I hope I can keep others from having this experience and maybe keep them from shopping at your store. At this point I am not sure if you can save this relationship because I have no loyatly to you due to your broken promises and in ability to provide me an answer.

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Pissed-off former Sears customer - 12 d ago


We've gone for three weeks without one. Good thing it's been cold most of the time, except for the days it hit 70 degrees and ruined all our replacement food. Thank goodness for Grub Hub and Panera's .

Sears is supposed to reimburse you for food loss - - (my food is going to be very expensive) and "incidental items." I'll let you know how that goes.

I will NEVER patronize them again.

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Anonymous - 10 d 20 h ago

We are going on three months... Hello, my name is . I am requesting your help with an issue we are having with a Kenmore Elite Refrigerator we bought from Sears on November 23, 2015. 1. Purchased a Kenmore Elite Refrigerator from Sears on November 23, 2015. 2. On October 30, 2017, the refrigerator stopped working completely. Both the refrigerator and freezer were not cold. All of our food in the refrigerator and freezer at the time was spoiled and we had to throw everything away. This was about $300.00 of food and perishables. Called Sears Warranty services and a technician was scheduled to come out on November 2, 2017 to look at the refrigerator. 3. On November 2, 2017, a technician came to the house to look at the refrigerator. He stated the condenser was out and needed to be replaced. He also stated that parts were covered under a 5 year warranty but not labor. He talked to us about buying a technician warranty that would reduce the labor for this service call by 50%. I told him I would think about it and let him know when he came to replace the condenser. He charged me 44.50 for frion replacement for the upcoming condenser replacement. 4. On November 14, 2017, the technician returned and replaced the condenser. At this point, i signed up for the technician warranty and paid the gentleman $148.71, half of the service call to replace the condenser. i paid this via check because his credit card machine was not working that day. He assured us he was the best technician who replaces condensers and out refrigerator would be working again and cold within 24 hours. This condenser did not work and the refrigerator and freezer were still not working. 5. On November 22, 2017, another service technician came to assess the refrigerator. This technician informed us that our Kenmore Elite model was covered for parts and labor for five years and we never should have been sold any technician warranty or paid any money out of pocket towards any repair of this refrigerator. He looked at the refrigerator and stated that another technician would have to come out for an extended service call because the refrigerator would need to be completely opened up and possibly lines would need to be cut and repaired. He refunded the $44.20 for the frion replacement because this was paid via a credit card but was unable to refund the $148.71 for the labor from the November 14, 2017 service call. (This is a whole other ball game, but I have been unable to get a refund from Sears for this amount. Every time I call customer service they are unable to help me). 6. On November 28 or 29, a new service technician came out. He looked at the refrigerator and discovered that we had a leak in a hose up high in the unit and it was not repairable. We were going to receive a replacement refrigerator. He also reiterated that out particular Kenmore Elite model had a parts and labor warranty of 5 years. He said we would be contacted in 3-5 business days with the replacement information. 7. Called Sears on December 5, 2017. After more than an hour on the phone, the customer service person was finally able to see the refrigerator replacement order but it had not been processed yet. Please give them 3-5 business days. 8. Called Sears approximately December 9, 2017 and spoke to customer service again. Again, they can see the request for the refrigerator replacement, but not processed. I decided to go down to the Sears store where we originally purchased the refrigerator and was able to talk to our original sales person, Jeannie Normandeau. We explained our predicament. She called her contact at Sears with the information and they told her the replacement was being processed, give them 3-5 business days. 9. Called Sears approximately December 13 2017, the replacement was still being processed. I have been in contact with Jeannie now and she was working on her end to help us get this resolved. Received a call from Sears and they needed me to fax my original sales receipt from November 23, 2015 to show that we were the original owner of the refrigerator. Faxed the information requested to them immediately. 10. Called Jeannie on December 16, 2017 and the replacement amount was finally available I immediately went down to the Sears store and met with Jeannie and ordered a replacement refrigerator. The delivery date was January 8, 2018. 11. On January 8, 2018, Sears delivery arrived with the new replacement refrigerator. When the delivery service opened the box of the new refrigerator, the refrigerator was damaged. All of the seals around the doors of the refrigerator and freezer portions were not attached and falling off. The driver was not able to deliver this refrigerator. A new refrigerator was ordered and a new delivery date was given of January 16, 2018. 12. On January 16, 2018, the next refrigerator was attempted to be delivered. When the delivery service opened this refrigerator, there was a large gash in the side of the refrigerator and the insulation was exposed. This refrigerator too had to be returned and another one ordered. The new delivery date we received was January 26, 2018. My husband and I went down to the store to talk to Jeannie and her manager to try and get an earlier delivery date. Jeannie spoke with her manager (who we are unable to get the name of, Jeannie just said to call her and she would handle this for us). They stated that the refrigerator we were receiving was coming directly from the manufacturer and there was no way to get a new one any faster. They do not stock them in the warehouse. They suggested that we take order of the most recently damaged refrigerator (the one with the gash and insulation exposed) and to use this until the new one came on January 26, 2018. We declined this option as we are afraid that they would then start putting us off more than they have already since we had a "working" refrigerator. 13. Today, January 26, 2018 was the day our refrigerator was going to be delivered. We were supposed to receive a call from Sears delivery with a time window of two hours. We never received that call last night. I phoned Sears delivery this morning and was informed that the refrigerator we ordered had not been received in the warebhoue and a new delivery date of January 30, 2018 was given. Now, I am going to give a back story on our living conditions. We have been without a refrigerator in our main residence since October 30, 2017. We are a household of 3 adults. My disabled elderly severely ill mother in law lives with us for health reasons. She is 80 years old. She is on home dialysis and we need to keep her medication in a refrigerator. We have a small back up refrigerator in our garage which is the only reason we have been able to wait so long for a new refrigerator in the first place but this has been a stressful, horrible situation. I also want to add that we asked about a refund of the original purchase price so that we can go purchase a working refrigerator at another retailer. Sears informed us that the credit we are receiving was only for a replacement refrigerator ordered from Sears. They will not refund our original refrigerator purchase price. Another area of concern was that the three technicians mentioned about told us that the Kenmore Refrigerators starting with serial number 795 were manufactured by LG Corporation in Korea. They explained that the vast majority of their service calls were for the same issues plaguing us. One technician gave us some inside information and told us not to buy any refrigerator with a serial number starting with 795 as they all have major defects within a short period of purchasing. One of the technicians actually told us that we might want to just "write this one off" and go ahead and purchase a new refrigerator.

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Anjela Roberts - 8 d ago


Hello! This is exactly what is happening to us too, at this very moment! It's absolutely disgraceful!!! Please tell us...have you gotten anything resolved? It's been 2 months for us without a working fridge (same model as yours.) $3000 fridge, $500 warranty....horrible experience!

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Terri Wright - 5 d 15 h ago


yes, please share how you got it resolved. We have same experience but with our furnace

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Winona - 6 d 11 h ago

I completely understand what you are going through as it is happening to me with no resolution. I have been without a refrigerator for 6 months. I also brought a Kenmore Elite. My last appointment for the technician to come was January 29, 2018. He came to my home and left a note. He didn't even have the decency to call. What makes matters worse, they sent me an email at 9:15am telling me that the technician was here almost 20 minutes after the technician came to the house and left. However, I was informed that when the technician was going to arrive, I would receive a call with an approximate time of arrival. That did not happen. I have used over 40 hours of leave to have this matter addressed. I started this process September 5, 2017. Each time I have had to wait 2 to 3 weeks for a technician to come. I even gave them the error code that showed on the refrigerator. They never used it, but told me 4 months later that that was the problem. After the second time they came, the technician stated that the previous technician ordered the wrong part. I have had a major family event (marriage) and have not had a refrigerator with so many guests that came from out of town. Now they are rebuilding the refrigerator when previously they replaced the motherboard twice and the condenser. I have 4 boxes and another motherboard waiting to be installed. My refrigerator was not even a year old when it broke. The freezer and refrigerator stopped cooling to the required temperatures, and I had to throw food away. I am so angry at this point as they consistently try to placate me. I have a lemon and told them so; however, they state that since I have their warranty, I have to have them come out at least 4 times to repair it. I had been a Sears customer for over 20 years. However, I will not buy from them anymore. But get this, each time I talk to them, they are always trying to sell me a service (siding, windows, roofing, etc..) I told them that I will not be buying anything else from Sears. I tell people to not buy from Sears as they do not care about the customer.

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Anonymous - 5 d 18 h ago


I am in the middle of a horrible experience with Sears. Two months later my refrigerator is still not fixed. Two different time the service guy never showed up for my appointment time. Yesterday he left a note saying, "No one was home and left. He states the time he was leaving was 1:30. My mom was there and it was 1:10! Sears reps didn't help out at all. I will NEVER buy anything from Sears again!!!

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glen c - 5 d 20 h ago

I shall not be making any other purchases with Sears - I was given a delivery date on a mattress on two different occasions and I still have not received - I had to take two days off from work and will have to give them a third try to deliver -that is pretty bad service, and that is partly why your company is in dire straights!

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Fire Damage Renovation - 6 d 32 s ago


I have been waiting for two months for an exchange from an electric to gas dryer. Totally unbelievable. Sears used to be the best. My grandmother swear by their customer service, I guess as of now its a thing of the past... Next time, I will deal with Homedepot or Lowes.

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