Information, reviews and public commentary for US companies

USAA

Rating
1.361233
Web
usaa.com
Related
United Services Automobile Association
Address
9800 Fredericksburg Road
San Antonio, TX
78288
Phone
(800) 365-8722
Twitter IDs
@usaa
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Vickie Clemons - 13 h 14 m ago

3

I've been trying to make a change to my life insurance policy since September 2017 and the issue hasn't been resolved to date. My daughter was taking over a policy I had on her as a young adult and it required her signature and mine. For whatever reason, the task is too much for USAA. We have signed and submitted the paperwork three times and now they're asking for a fourth time.

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Mike - 125 d ago

0

National Anthem

A am 71 years old and have bee a USAA member for about 45 years. I have respected the flag for my entire life.

What you are doing by sponsoring the NFL is an insult to every member who has served in the military. Please stop

the NFL sponsorship. I volunteer to be on one of your "USAA Members for Life".commercials. I might have a different

opinion of what you are doing. I think Veterans Day would be a great day for us to protest.

your Company.

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John Barnes - 117 d 19 h ago

1

Im with you, I am a 19 year member of USAA. They need to stop NFL sponsorship or I'll find another bank. I'll even pay the refinance fee on my house to leave them with one less customer. Please stop the NFL sponsorship!!!!!

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Robert W. Boatwright - 111 d ago

5

Mike & John -

I agree with both of you on this matter! As a USAA member for over 25 years, I want to know why USAA still sponsors the NFL Players Association. To date this is my understanding and I want to know why a company that is primarily composed of military, retired military etc. still supports this less than patriotic association.

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The Conservative - 110 d 20 h ago

0

USAA is sponsoring the cons at the NFL?? WTF? I will be taking my business elsewhere.

Flagged for review.
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Anonymous - 55 d 50 m ago

is that cons or coons? disrespectful racist ass

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Lawdog - 45 d ago

0

You would be anonymous you coward. If you are going to make racist remarks be brave enough to use your real name. Must be coast guard. You probably couldn't have made it in the real branches.

Flagged for review.
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Retired Military - 45 d ago

5

Cons....maybe conscientious objector. cons.... maybe convicts. Sorry, "coons" didn't EVEN come to mind. If anyone is possibly a racist, one might look in the mirror, Mr. or Ms. Anonymous

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armyguy71 - 63 d 18 h ago

4

People are ridiculous. Trump has turned this away from a peaceful protest against police brutality by turning it into a patriotic issue. Look at everyone blindly following.

These football players are NOT being unpatriotic. As an Army veteran I fought to give them the right to protest and I completely support the PEACEFUL protests being done by the NFL and stand proudly with them for equality. As far as USAA is concerned, they were a sweat shop to work for and customer service is certainly taking a nosedive but I have been a loyal member for 20 years.

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E. Willson - 45 d 21 h ago

0

It's another "Divide and Rule" game that the criminally insane charlatans love to play on us.

We are being ruled by the kakistocracy.

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GOLD STAR - 48 d 17 h ago

If you don't understand the cause keep your comments to yourself. As a mother and spouse of those that have fought for and lost lives for our country, this is what freedom is all about and at 71 years of age and a true veteran you should understand that.

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Bob Davee - 4 d ago

4

As a long time USAA member I would appreciate management reporting openly to its members the amount presently being spent on advertising; especially the fees being paid to the NFL. Are not members justified in objecting to USAA money being paid to the NFL, given the clearly unpatriotic conduct of some of its players, which conduct has been essentially condoned by NFL management? Moreover, would not the vast majority of members prefer that their premiums be reduced by the amount of the current advertising budget? And just what is the goal of the current advertisement program anyway? Given the present member numbers, does the USAA really need or benefit from additional policy holders? And finally, is not any increase in membership that might result from such advertising actually a benefit to management rather than to USAA members? These are smoldering issues which, in my view, management needs to address.

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wsnelms - 1 d ago

Bob, I am in total agreement. I am almost a 50 year member. I am shocked by recent rate increases. How much of that is due to ad budget and how much is due to lowering standards to become a USAA member to try and grow larger? Both affect long time members rates.

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wsnelms - 1 d ago

0

I am close to being a member for 50 years, never had a serious claim. USAA has made $10s of $1,000s off of me. I currently have excellent credit and driving record but my rates have almost doubled. They are currently now about 50% higher than the first two companies I called (State Farm and GEICO). When I asked two reps for the reason, I am given a bunch of double talk. When I asked to speak to a supervisor they tell me they have no way of doing that. I am totally shocked by both the rates which jumped to about $5,000 a year on two cars for my wife and I who have had no claims, no tickets and driving very safe cars with active collision avoidance systems. The only thing I can think of is I am being discriminated against because of my age. I am very disappointed in USAA for the first time.

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Lenc@4ourfeet.com - 4 d 8 h ago

1

How many times do I have to call and be told that your systems are down?

Maybe USAA is spending needed money on other projects?

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Timothy smith - 4 d 13 h ago

My name is Timothy smith account # 199597529, I'm writing in reverence to usaa holding my social security check, they cut my account off with know notification that they where doing so, I have know other way off paying my bills I got caught up in a scam survey, I owe the bank nothin but they told me the day of my check going in there, that I would have to wait 60 days before I could get my money's I serve the Air Force Navy and Army for my country I nerver thought that I would ever be treated so badly, every rep that I talk to acting and talk to me in a mean way some even hung up on me, please help me to get my money, my lights are going to get cut off and I can also end up homeless because of this, I didnt do anything to those people for all the reps to act so ugly an unprofessional towards, please help me, Timothy smith, (hidden), I can't make it with out my money waiting 60 days, I don't owe the bank, please help me

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Len Chatwin - 4 d 19 h ago

2

Have been USAA member for almost 30 years.

Sad to see this once great company fall to average.

Systems are always down, can't speak to a live person, not a real interest in great customer service anymore. I am sure top management thinks all is great but your foundation is crumbling.

Maybe you should stick to your core foundation and stop trying to do everything....and doing it poorly.

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Daphne Powell - 5 d ago

1

This bank was great when we first started with them. Now the warm fuzzy hometown feel is gone! When you deposit over $500.00 they hold the remaining amount past the five hundred hostage for a week. This money that is being held can be used to pay a usaa credit card bill. Since they harass us forty times a day via telephone for said credit card payment I feel this is ridiculous! I can pay you the credit card payment if you release the money you are holding!!!!! I've been told that they are holding to verify funds and that they don't always do this electronically!!! Seriously?!?!?! Do you call the bank via land line to verify? Do you send a request for verification via snail mail??? Do you request this via carrier pigeon??? Come on!!! I can do an EFT any time via a mobile app on my phone but you can't electronically verify funds within a couple of days?!???!?! Come on usaa you can do better than that!!!

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Tammy Jones - 11 d ago

1

My name is Tammy Jones and I am a USAA member through my father who was a veteran and I'm only a new member for a couple of months but I'm having the worst experience with USAA and their customer service skills for some reason I'm not getting phone calls back from supervisors or senior billing. Have requested phone calls back from senior billing on several occasions and I have yet to get a call back I've been waiting on a phone call for at least 3 weeks now and I've also called USAA customer service line for two weeks and have yet to solve the issue that I'm having with USAA car insurance billing department the customer service there is pitiful I can't speak for all of the people working there there are some very great workers that work there but on the upper hand of business or customer service horrible your senior staff not doing their job and I'm a very unhappy customer at this point all I'm asking for is a phone call back from someone in the senior staff status that can help me with this issue that I continue to have and still have I'm going to move my business somewhere else as I see that there are so many other complaint of the same thing it is unfair that the veterans that served for this country and their families have to go through this that i see and experience. It's a new year and it's time to do better especially if you know better.

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Anonymous - 11 d 19 h ago

Like countless others this military family has stopped doing business with usaa, but to our surprise we were still being charged and to top it off we were told the notes said that we decided to keep the service what bs is that? who decided to go against the customer and figures we would not notice? Not to mention being over billed month after month usaa made it so difficult for us we went to geico.. one last call and I'm cringing talking to these ppl. It it what it is and never again.

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Mallory Berman - 11 d 20 h ago

USAA delayed my claim handling process, and even, Ginger at the CEO's office agreed. The reason they gave was that their total loss department has been backed up. My car was declared a total loss in July 2017. The payment did not reach BMW until Jan 3, 2018. That is a five month delay in claim payment. There is no excuse for this. I should not be required to make payments on a totaled vehicle because they decided to delay the process and not payoff my vehicle in a timely matter.

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pissed - 12 d 46 s ago

0

what's with the if you get arrested for whatever the reason they will drop you like a bad habit after you been with them for several years, now you getting arrested has nothing to do with conducting your personal business and paying your bill on time.they suck and they really don't care of the service men and women.

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Capt. g - 12 d 10 h ago

4

I have been a USAA customer for 40 years. Their continued support of the NFL is an insult to every service person and their families. I will be doing my insurance business somewhere else.

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Hyway - 15 d 12 h ago

0

I am currently an USAA auto insurance customer policy #04028 51 56G 7101 2. I have been so year and my policy is up for renewal on March 8,2018. I honestly thought when I became an USAA customer that I had found an honest company that actually appreciated it's clients and the veterans of this nation. Unfortunately it's now apparent that USAA is exactly like the rest of the thousands of insurance companies that are out to only serve their own self interests and have no concern or loyalty for their clients.

It is with great sadness that I am compelled to write this letter. As stated above my auto insurance is coming up for renewal. I have a 1999 Ford Taurus, The car is 19 years old.. Your company has seen fit to to raise my insurance rate by $2.00 a month for absolutely no reason despite the fact the car has depreciated another year in value. From $266.85 to $279.70. I have had no tickets, no accidents and have not used the road service I'm paying for. When I called an agent to question the increase I was informed that my rate was not really raised, but only the discounts where removed. He could not seem to comprehend that regardless of the reason it is now costing me more money. Then he told me it is only a couple bucks. Well if it is only a couple bucks then let USAA absorb the difference. At hat point, to say the least I was extremely up set! I demanded to speak to a "Supervisor" and to my amazement I was pretty much told by her that it. she wasn't going to do anything about it. I asked her that for a few bucks USAA was willing to lose a custom? Her reply was yes. I was welcome to cancel my policy and go else where and she was going to make a notation on my account.

My question, is that the official attitude and position of USAA? $2.00 a month my not seem like much to a giant conglomerate like USAA but to an elderly veteran on a fixed income it is a big deal. $24.00 a year will help pay the co-pay on my prescription medicine, or buy about two weeks worth of food. Now add that to the increase of all other things then $24.00 is a major increase.

I thought USAA was a company that cared about the veterans of this nation. What your so call "Supervisor" and your clueless agent do not seem to understand is that it was a major disruption in our lives and the lives of our families when we were called to serve this country in order to keep THEM free. Maybe someone in your origination need to explain that to them.

I do not want to be forced to change insurance companies but at the same time I will not be raped over by a company gluttony just to increase their bottom line.

I'm looking forward to hearing from someone with in the USAA organization that has a little common sense and business savvy so that this issue can be resolved by March 8th 2018.

Sincerely,

Larry Heward

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Kyle - 17 d 1 h ago

0

Tried to sign up but website won't accept password. Keeps telling me invalid characters. Didn't use anything not on the list, but if this is the impression I'm given, I'll be going to Navy Federal.

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