Information, reviews and public commentary for US companies

Verizon Communications, Inc

Rating
1.481481
Web
verizon.com
Related
MCI, WorldCom, Verizon Wireless
Address
140 West St.
New York, NY
10007
Contact
Lowell McAdam
Role
Chairman and CEO
Phone
(212) 395-1000
Employees
194,000
Twitter IDs
@Verizon, @VerizonWireless
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Jimmy - 20 h ago

1

WORST company policy in the industry including banks, brokerages, everyone else. When I called 611 to talk to customer service, Verizon rep demands that I tell him/her my pin. HOW CAN I TELL THE REP MY PIN OVER THE PHONE WHILE MANY PEOPLE ARE AROUND ME? But if I do not say my pin, the rep tells me he/she cannot access my account. In this electronic age when there are so many incidents of fraud, theft, hacking, you name it, why does Verizon want to put its customers at risk by demanding that they verbally say their pins to Verizon representatives???

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Anonymous - 1 d 16 h ago

To whom this concern my dad that lost his wife after 60 years .he is a veteran and the way you treat your customers that's really sad my dad had to get a knew phone and the guy at the store told him that would charge him to set up his phone .My dad is 84 your .Your customer service is not that great .

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Earl Johnson - 1 d 19 h ago

Dear Mr. Lowell Adam, We are alerting your company to a very important conference to be held in Dubai, UAE, on April 17-18-2018. You recently attended a conference in New Delhi Indian on Cyber Security. The conference will provide the following subjects: : BlockChain, Cyber Law, Cyber Security, Cyber Crime, and ICO Protection.

Your companies participation would be appreciated, and informative.

Earl Johnson, DM, CII

Website: blockchainconvention.net

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Joe - 1 d 19 h ago

Customer service is completely incompetent and terrible. I ordered Fios and was supposed to have a tech come install on Tuesday. No tech ever came so I went back to store and waited on hold for 2 hours only to have someone answer that could barely speak or understand English. Then was put on hold. While on hold got a message that they could not help me and for me to call back

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Bernard Jordan - 3 d 7 h ago

I was watching access Hollywood. Seeing the bus that you guys had for the children pertaining to science. Could that bus come to Edison elementary school in Dayton Ohio. I have a ten year old that just live working his brains and hands. My neighbors children also. What do you have to do to get your bus to come to the school

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Gig Rollins - 3 d 19 h ago

0

As if my time is not important, I have spent over 4 months going back and forth with Verizon regarding bills upgrades etc ALL which is there lack of job awareness,. Not understanding why a company who makes no less that 200 or each 2 billion customers they have, can not ever be on the same page. I WONT OUT so badly I am almost give up on my credit that I have successful turned around but I would rather have bad credit then to continue my relationship with Verizon you may have the best network but yout employees need more training in all areas of business and you need to go undercover (boss) before you big business pushes paying customers away.

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wayne buell - 32 d 17 h ago

0

spend 3 hrs on phone still did not get the right answer to my ? about my bill talk to 5 people still no answer very pissed been with Verizon for about 20 yrs. been with Verizon brought out air touch.

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Kate - 13 d ago

0

I believe customer service all around is terrible. All they care about is the all mighty dollar.

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mria - 11 d 16 h ago

0

Version customer service is the worse,the waiting time at the phone is between 20 To 30 minutes, and minimum an hour Specking to a sales person,I have very bad experience with Verizon but yesterday was the worse,I call to make a payment and I was told that my bill went up because the promotion has been expired, I explain that I was not under any contract and I was never notified of any changes,and to make the matters even worse he said that I owed an additional $159.for the next month, I argue and argue that I never ever was notified and that I can not afford to pay that kind of money that it was to high, I decide to call Optima and signed a contract with them,I call Verizon back and a representative by the name Kim from New York look into my account.And promise to Reduce the bill if I sign a two years contract and that I only needed to pay $61.43 Total of my balance and my next bill will only be $74.93 Of course I did not believed him, we talked about it for over an hour and he TeX me twice I asked for a supervisor to assure me that what Kim was saying was true regarding reduction of my total bill, James de billing costumer service Supervisor repeatedly that he personal was going to reduced to $61.43 but that I need it to sign up the contract That he and Kim emailed me 4 times and explain me how to do it And that I didn't have to worried about anything that he will put it in writing I sign up the contract Only on that promised to me, Today I find out that was all Lies to make me signed up the contract, please investigate this by listening to the records, it happens yesterday 1/24/18

Kim's ID#is 5706147

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Anonymous - 4 d 14 h ago

I'm contact Lawyer in the morning

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Anonymous - 7 d 16 h ago

I was having a issue with my account getting a business number transferred over to self account, I started speaking to representatives in November and all assured my the transition would go accordingly, which it didn't, I was lied to by several reps until iI connect wit Repre Charles #20732405, he is the world best employee he took the time and eneegy to assist and listen to me, corrected the errors made

He deserves the award of excellence for customer service

Thank you so much

You are a asset to the conpany

Yvette Rice

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JJ Flash - 11 d 9 h ago

0

Your acquisition of yahoo and all the anti-usa and offensive yahoo news makes verizon the worst excuse for doing any business. The far left slant on everything is just too much for the 100+M real Americans that love our country and love our president. Dump yahoo or we will all just dump verizon. WTF was McAdam thinking what a waste of my shares. good riddance

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disney - 14 d 3 h ago

0

This company refuses to talk to there customers and customers who leave if you write a letter to lowell watch out they threaten to take legal action i wonder why???

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None - 14 d 15 h ago

0

not a happy customer from your company; I had done it all and still the same BS service; I was told on ) 01/16/2018 by your employee - CSR - Christ I will received an Iphone ES that he put in the order; I call today and I was told that he doesn't have the authority to do that or put the order in. I been having issue with my service - which is calls drop; when receiving calss also drop and having a conversation calls drop; I was told is not the service that is the phone itself; I have the iphone 5 since 09/04/2011 (5) years never update or exchange either. this is been going on since 12/26/2017; I already had it enough is enough. I'm requesting brand new phone not nothing used either

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Former AOL user - 19 d 12 s ago

I think that after so many years of being a loyal user of the AOL desk your decision to cut it off and have the audacity to now charge for this service is ridiculous and unfair to the many users. I will in time get a new e-mail address and never use your product again. Shame on Verizon!

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Clancy Collins - 21 d 19 h ago

I have a a letter written by the Art Director, John E. Fitzgerald aka/ New York Telephone

140 West Street New York, New York 10007 (hidden).

The letter is in response to a customer's request for a reprint "Three Gabled Cottages"by Rembrandt. It states this etching, signed and dated 1650, illustrates his mastery of the medium. "Three Gabled Cottages" realizes Rembrandt's delight in the landscape of his native Holland.

We appreciate your interest and hope you will enjoy your reprint.

I also have the copy of reprint with New York Telephone seal on the back.

In short, "Three Gabled Cottages" appears on New York Telephone Directory covers published during 1973.

I was trying g to inquire about some more information about these pieces.

Sincerely,

Clancy Collins

1330 Hall Spencer Rd

Rock Hill,S.C.29730

(hidden)

(hidden)

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S.Jones - 26 d 11 h ago

1

Looks like a lot of people R really dissatisfied with VERIZON ....

TIME TO SWITCH 2018 is a NEW YEAR... TAKE UR number with you!!!

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Kaye - 26 d 15 h ago

1

You ripped us off with new iPhones last Oct. 2017...now 7 calls, numerous online chats, supervisors promise to make amends, all documented with screen shots, & your staff keeps saying the check from Verizon is coming with a refund of our money you've been using. Last discussion a week ago with follow up commitment, but no response as of now.

Your managers can't deliver. I'm drafting this as a business case for my MBA students. If no calls or check tomorrow we're returning our phones. And we'll start telling our kids & their spouses to drop their Verizon services as well. You used to be a good company and we're long term customers, but it all grinds to a halt tomorrow.

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S.Jones - 26 d 11 h ago

3

Tweet him, I'm sure he won't want people to see all of this negative info. regarding the company

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Anonymous - 30 d ago

Called customer service My ph will not work 30 miles from my house N.S.E or west your rep told me to get mote ecpensive plan

How stupid.!!!!

So im done with your asshole fuckef uo bullshut

Stuoid fucks =VERUZIN

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Ana - 31 d 16 h ago

3

I have been a Verizon customer for over 20 years. My job takes me to remote areas of my county and Verizon is the one to have to get coverage in remote areas. However twice I have had negative experiences buying phones from Verizon and affiliates. Around November 2016 my son asked for a new phone for his birthday. I bought a Samsung phone and another one because it was buy one get one half price. I never got the half price deal. I called the store, Verizon too a couple of times and it was supposed to be taken care of. I'm still paying full price for both phones. The time before that I tried a new type of phone but it did not come with the SIM card. When I got the SIM card which took a while I did not like the phone and tried to take it back to a couple of local stores. Both the phones were purchased in a neighboring state. I took it back on the 15th day thinking I had 30days like before. They tell me it's 14 days to turn it in didn't matter that I couldn't use the phone for over a week. The store in Hesperia California the manager made fun of my request to the employee looking it up online. Now I'm looking at getting a new iPhone and they have a deal 200 off an iPad is this another trick when you get the bill after the period you can turn the equipment in am I going to be making numerous phone calls and visits with no satisfaction and I'm screwed again.

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Anonymous - 33 d 20 h ago

0

I've had the worse experience with Verizon. My installation date was changed beyond my control. They wanted to come the next day claiming that they do not have any available techs today. Tonight, we will endure a snow storm, so tomorrow will be out of the question. Nobody was able to help me.

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RSGaona - 34 d ago

0

I signed on with Verizon 3 years ago...it began ok..then the issue of dialing the area code

To call 911 was disturbing..then the dropped calls issue....then i decided when my

Contract was up this last nov. I decided to go with there pay to go and no contract.

My phone i originally got from verizon got wet..so i went to there store to get one

The prices....were so high...i was like huh??? And the person @ the counter was

Very un friendly...but..my friend said he got a phone for a great price...but he knew

The guy behind the counter.

I went to at&t.....price of same phone 100.00 less great customer service.

So i am on pay as you go with at&t. No more dial area code for 911

And reception is AWESOME!!!!

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Anonymous - 36 d 2 h ago

0

Verizon is one of the worst carriers I have had the privilege of dealing with. The last representative told me we have given you alot of money back, just for being a Verizon customer. No you have given me a credit because your service is bad. My calls keep dropping and I was told I needed to go and purchase a router for my phone for $150.00, because it's my phone and not their service. Worst company ever. After looking at all these reviews I see I'm not the only one.

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